I think you will begin to hear more about Workspace ONE powered by Airwatch rather than Airwatch as a separate product (https://www.vmware.com/products/workspace-one.html). There's a large amount of work being done around managing Windows 10 devices too (moving to Unified Endpoint Management instead of just traditional MDM, things like ability to manage BitLocker keys).

There were some platform announcements yesterday as well - https://blogs.vmware.com/euc/2018/03/workspace-one-intelligence-march-announcement.html.

But I'd stick with @StorageNinja's advice on being patient for a response.

@Dashrender said:

@Carnival-Boy said:

I'd be tempted to replace the iPads with Windows tablets. A bit more expensive up front, and bulkier, but I feel you have so much more flexibility to control them under Windows.

Spending 10 hours a week to troubleshoot 20 iPads is just ridiculous and a huge expense.

Assuming I'm hired to work on this problem, I'll let you all know what the real problems are.

Well if the Meraki Backback does not work, they could setup ownCloud and make that an allowed app. Then the tech just have to swipe right on the folder to have it sync again.

Not as magic as a full MDM that pushes the files successfully.