Webroot, Bad Experience again.
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I placed an order for Webroot online 1 yr for 5pc version for home use. Paid the $59.99 with paypal then, when it should give me the download/serial and etc It just took me to a Webroot page that says HTTP 1.1/200.
So yeah I paid for it and didn't get it this is after I had nothing but bad experiences when I tried it on the mac. I have yet to have a good experience with webroot. Will be filling a charge back.
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And since that didn't work I downloaded the trial and when I enter the trial key it gives me it just error out.
I can't be the only one that always has such issues when I try Webroot, people talk so highly of it though.
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@Nic What is going on with Webroot???
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And just got this email:
Yeah not trying that again. Test Kaspersky now.
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Kaspersky was too bulky of an AV engine. Just went back to Avast Business Free. Hopefully Webroot will refund my money.
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Have you tried contacting them at that customer service email address? I imagine that they could get things straightened out for you.
FWIW, I switched to Webroot from Vipre and haven't been disappointed...
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@thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.
If you had used a credit card, you would have had no problems.....
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@anonymous said:
@thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.
They accept it. That isn't my problem. If they list it as a payment option it is indeed Webroots problem. It was also webroots webpage that failed, not paypal. This is in no way a paypal issue.
Also their trial key doesn't even work that was sent to me, That doesn't have a thing to do with paypal.
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@anonymous said:
@thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.
If you had used a credit card, you would have had no problems.....
How could they tell the difference? Paypal pays people the same no matter what the funding source is.
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@Danp said:
Have you tried contacting them at that customer service email address? I imagine that they could get things straightened out for you.
FWIW, I switched to Webroot from Vipre and haven't been disappointed...
Don't have the email address but, I submitted a request online and haven't heard anything back.
At this point because I had nothing but issues when I tried it on a mac before, had this issue with not getting what I paid for and then the trial key wouldn't even work so I could do a trial I'm following the three strikes rule. Webroot is now on my permanent ban list for considering use at home or work.
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@thecreativeone91 said:
PayPal is now on my permanent ban from considering for work or home use list.
FIFY
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@anonymous said:
@thecreativeone91 said:
PayPal is now on my permanent ban from considering for work or home use list.
FIFY
Well. That's great for you but Paypal is fine. Never had an issue with it.
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I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.
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I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.
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@anonymous said:
I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.
Never had that issue before, and that's the companies fault for not setting it up right not PayPals issue.
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@anonymous said:
I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.
The key I got for the trial version didn't even work so there no way in hell im trusting a company like Webroot with my CC information, when I'll I've had is bad experiences with them.
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@thecreativeone91 said:
Don't have the email address but, I submitted a request online and haven't heard anything back.
Look at your OP...
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@Danp said:
@thecreativeone91 said:
Don't have the email address but, I submitted a request online and haven't heard anything back.
Look at your OP...
Oh lol. haha Thanks!
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Email sent. I'll be surprised if they actually do anything about it. I did link them to this.
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Grr.. That email address rejects emails. Seriously Webroot?
