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    MacBook Failed on Update

    Scheduled Pinned Locked Moved IT Discussion
    18 Posts 6 Posters 2.0k Views
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    • nadnerBN
      nadnerB
      last edited by

      I'm expecting Mario to run across the screen and punch it.

      1 Reply Last reply Reply Quote 1
      • nadnerBN
        nadnerB
        last edited by

        Is there an equivalent to sfc /scannow?

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        • ?
          A Former User
          last edited by

          I think that means clean the screen and try again.

          1 Reply Last reply Reply Quote 0
          • nadnerBN
            nadnerB
            last edited by

            Well, looks like you are in for some fun and games with this.
            Have a look here: https://support.apple.com/en-au/HT204323
            (skip the first bit as it's obviously not applicable.
             
            Also, here: https://discussions.apple.com/thread/2806824
            The two marked as helpful seem like they could be good.
             
            (I'm just guessing here. I don't have access to any Macs but i'll try and fix almost anything)

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            • scottalanmillerS
              scottalanmiller @A Former User
              last edited by

              @thecreativeone91 said:

              Missing OS/Bad harddrive. It normally flashes though.

              Yes. It is flashing. Can't show that easily.

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              • scottalanmillerS
                scottalanmiller
                last edited by

                Can't follow the suggested fix from Apple because there is a firmware password blocking access to reset the device. Appears to be bricked. Lesson learned in giving Mac a try. Ten weeks is all I get on their top device and now I'm stranded in Spain with a machine worth no more than the price of scrap aluminum.

                ? 1 Reply Last reply Reply Quote 1
                • ?
                  A Former User @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  Can't follow the suggested fix from Apple because there is a firmware password blocking access to reset the device. Appears to be bricked. Lesson learned in giving Mac a try. Ten weeks is all I get on their top device and now I'm stranded in Spain with a machine worth no more than the price of scrap aluminum.

                  That was pretty much my experience with their newer devices. The latest generation is not what it used to be. Most of its foxconn made (which isn't good stuff)

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                  • JaredBuschJ
                    JaredBusch
                    last edited by

                    Sorry to see that. My MacBook Pro updated just fine yesterday.

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                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      You have a time machine backup locally? I believe you can book to one of those and restore. Never tried it though.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Okay so turned out about as good as it possibly could have. I got the BIOS password from corporate, did the Power + Option command (that has no GUI, Apple fail for having a secret code to get to basic things!!) put in the password and it continued the update process. Apparently it was some failure involving the encrypted drive.

                        Once it finished the update, I was back up and running and it send crash data off to Apple.

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                        • scottalanmillerS
                          scottalanmiller @JaredBusch
                          last edited by

                          @JaredBusch said:

                          You have a time machine backup locally? I believe you can book to one of those and restore. Never tried it though.

                          No, but that is a good idea. I've got a drive that could hold it with me. Once I am back to the house I will give that a try to be ready for next time.

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                          • gjacobseG
                            gjacobse
                            last edited by

                            Glad you were able to get it running again. Never good to be somewhere other than your home office where you have more tools than when you are traveling or mobile...

                            Always managed to not have what I needed when I needed it....

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                            • nadnerBN
                              nadnerB
                              last edited by nadnerB

                              So, the burning question is: Did you submit a ticket with your IT people?
                               
                              lol, had to ask 😛

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                              • ?
                                A Former User
                                last edited by

                                @scottalanmiller said:

                                Okay so turned out about as good as it possibly could have. I got the BIOS password from corporate, did the Power + Option command (that has no GUI, Apple fail for having a secret code to get to basic things!!) put in the password and it continued the update process. Apparently it was some failure involving the encrypted drive.

                                Once it finished the update, I was back up and running and it send crash data off to Apple.

                                How did you get them to give it to you? I've always been told I have to bring it in or ship it to them.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @A Former User
                                  last edited by

                                  @thecreativeone91 said:

                                  How did you get them to give it to you? I've always been told I have to bring it in or ship it to them.

                                  His corporate, not Apple.

                                  ? 1 Reply Last reply Reply Quote 1
                                  • ?
                                    A Former User @JaredBusch
                                    last edited by

                                    @JaredBusch said:

                                    @thecreativeone91 said:

                                    How did you get them to give it to you? I've always been told I have to bring it in or ship it to them.

                                    His corporate, not Apple.

                                    Ah, I thought he bought this as a personal one. The newer ones have EFI Passwords on them default from the factory (because of FDE) but, they don't charge for unlocking them.

                                    1 Reply Last reply Reply Quote 1
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