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    Crashing Macs

    IT Discussion
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    • scottalanmillerS
      scottalanmiller
      last edited by

      I am new to using Mac OSX full time as my primary machine so I am not used to this at all. But so far, this week, I have had my brand new, top of the line Mac laptop running the very latest, fully patched Mac OSX release crash on my twice. Once it just froze and I had to power cycle it. And just now it "black screened" with it's "something went wrong and we have to restart" message.

      Is this common for Mac users? So far, OSX does not seem remotely as stable as Windows or Linux desktops.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Looking at the error report, looks like it might have been Sophos running when it crashed. AV is always a top culprit for instability issues, maybe this is related to Sophos on Mac?

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        • JaredBuschJ
          JaredBusch
          last edited by

          I had to take Pertino off my MacBook Pro because it was causing the network to not connect when resuming from standby.

          Since removing it, the problem never returned. I have yet to put it back on after the update last week.

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          • AmbarishrhA
            Ambarishrh
            last edited by

            I've few of my collegues who upgraded to Yosemite facing performance issues, crashes etc

            I am still using 10.9 on my home & office macbook. Are you not using Webroot on your MAC?

            Had Sophos on the home iMac, felt performance issues, but thats fixed once I installed Webroot! 🙂

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            • scottalanmillerS
              scottalanmiller
              last edited by

              No, this isn't an NTG machine, so it doesn't have Webroot. Not something that I control.

              1 Reply Last reply Reply Quote 0
              • Minion QueenM
                Minion Queen Banned
                last edited by

                I have all the updates etc. but haven't had any issues with crashing. Now if someone could please tell me how to stop this thing from going into sleep mode I would be happy 😛

                I however am only running standard software and Office 365 I am not running anything else extra. I don't even have a AV on it at this point (yeah, yeah I know I should be).

                AmbarishrhA 1 Reply Last reply Reply Quote 0
                • AmbarishrhA
                  Ambarishrh @Minion Queen
                  last edited by

                  @Minion-Queen Sleep mode can be controlled from System Preferences- Energy saver, or use Caffeine http://lightheadsw.com/caffeine/

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                  • ?
                    A Former User
                    last edited by A Former User

                    I didn't used to have too many problems early on but, the last 2-3 major OS versions have been more flaky and well tested well in a rush to get it out, and the problems were just never fixed. I had a lot of Kernel Panics, Crashes when just using chrome, safari or firefox (espcially if flash videos were playing) Trackpad lock ups (yet it would never look up when in windows or linux so it was a driver issue).

                    Unfortunately mine got smashed when I was leaving in the not for an emergency a few months back. So I don't have a mac anymore. It's not fixable due to the case bending so much it flexed the logic boards too much.

                    macbook.JPG

                    AmbarishrhA scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • AmbarishrhA
                      Ambarishrh @A Former User
                      last edited by

                      @thecreativeone91 yikes.jpeg

                      1 Reply Last reply Reply Quote 2
                      • s.hacklemanS
                        s.hackleman
                        last edited by

                        Most instability issues I have stem from waking out of sleep mode while using a external monitor, mouse, and keyboard. I time to time have to unhook them and use the onboard keyboard to log in. I am not using any AV however, so that may be your issue. Is the mac virus threat real enough to warrent needing AV?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @A Former User
                          last edited by

                          @thecreativeone91 said:

                          I didn't used to have too many problems early on but, the last 2-3 major OS versions have been more flaky and well tested well in a rush to get it out, and the problems were just never fixed. I had a lot of Kernel Panics, Crashes when just using chrome, safari or firefox (espcially if flash videos were playing) Trackpad lock ups (yet it would never look up when in windows or linux so it was a driver issue).

                          Unfortunately mine got smashed when I was leaving in the not for an emergency a few months back. So I don't have a mac anymore. It's not fixable due to the case bending so much it flexed the logic boards too much.

                          Holy crap that is some serious damage!

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @s.hackleman
                            last edited by

                            @s.hackleman said:

                            Most instability issues I have stem from waking out of sleep mode while using a external monitor, mouse, and keyboard. I time to time have to unhook them and use the onboard keyboard to log in. I am not using any AV however, so that may be your issue. Is the mac virus threat real enough to warrent needing AV?

                            Even just the laptop with nothing plugged in, once in a while there is no working keyboard.

                            1 Reply Last reply Reply Quote 1
                            • Minion QueenM
                              Minion Queen Banned
                              last edited by

                              I haven't had trouble with the straight laptop but waking up from sleep mode with a mouse or keyboard. Every stinking time I have to unplug them and plug them back in.

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                              • MattSpellerM
                                MattSpeller
                                last edited by

                                Were you doing anything intense on it when it happened? Details please 🙂

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @MattSpeller
                                  last edited by

                                  @MattSpeller said:

                                  Were you doing anything intense on it when it happened? Details please 🙂

                                  Nope, browsing a web page and it just crashed.

                                  MattSpellerM 1 Reply Last reply Reply Quote 0
                                  • MattSpellerM
                                    MattSpeller @scottalanmiller
                                    last edited by

                                    @scottalanmiller Weird. I don't have a ton of good things to say about them (in a mixed environment for business) but randomly crashing certainly isn't on my list of complaints.

                                    1 Reply Last reply Reply Quote 0
                                    • KyleK
                                      Kyle
                                      last edited by

                                      I rarely have any lockup issues with my MB unless I have recently changed added something that the OS didn't like. If you can disable the AV you will probably be golden. I don't run active AV though I do scan once a week with Clam. I have yet to find anything but BS tracking cookies that I haven't dumped yet.

                                      Try running the built in Encryption and Firewall if you are able.

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