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    POTS line replacement

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    • scottalanmillerS
      scottalanmiller @pmoncho
      last edited by

      @pmoncho said in POTS line replacement:

      @Pete-S said in POTS line replacement:

      @pmoncho said in POTS line replacement:

      We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

      It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

      It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

      I found the manual online and this is the section describing the transmitter itself.

      "Digital Alarm Communicator/Transmitter
      Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
      Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
      • Line Seizure: takes control of the phone lines disconnecting any premises phones
      • Off/On Hook: performs on and off-hook status to the phone lines
      • Listen for dial tone: 440 Hz tone typical in most networks
      • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
      • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
      varies with the transmission format. The control panel will adjust accordingly.
      • Communicate in the following formats:
      Ademco Contact ID
      SIA-DCS-8
      SIA-DCS-20"

      With regards to signaling, this is the only thing that stuck out to me.

      Signalling is typically okay. That can be emulated or encapsulated.

      1 Reply Last reply Reply Quote 1
      • 1
        1337 @pmoncho
        last edited by 1337

        @pmoncho said in POTS line replacement:

        @Pete-S said in POTS line replacement:

        @pmoncho said in POTS line replacement:

        We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

        It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

        It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

        I found the manual online and this is the section describing the transmitter itself.

        "Digital Alarm Communicator/Transmitter
        Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
        Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
        • Line Seizure: takes control of the phone lines disconnecting any premises phones
        • Off/On Hook: performs on and off-hook status to the phone lines
        • Listen for dial tone: 440 Hz tone typical in most networks
        • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
        • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
        varies with the transmission format. The control panel will adjust accordingly.
        • Communicate in the following formats:
        Ademco Contact ID
        SIA-DCS-8
        SIA-DCS-20"

        With regards to signaling, this is the only thing that stuck out to me.

        It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

        With features like that I think it looks like they have been targeting alarm systems and other odd devices. I think there is a very good chance that it will work without problems. If you need it.

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller @1337
          last edited by

          @Pete-S said in POTS line replacement:

          @pmoncho said in POTS line replacement:

          @Pete-S said in POTS line replacement:

          @pmoncho said in POTS line replacement:

          We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

          It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

          It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

          I found the manual online and this is the section describing the transmitter itself.

          "Digital Alarm Communicator/Transmitter
          Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
          Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
          • Line Seizure: takes control of the phone lines disconnecting any premises phones
          • Off/On Hook: performs on and off-hook status to the phone lines
          • Listen for dial tone: 440 Hz tone typical in most networks
          • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
          • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
          varies with the transmission format. The control panel will adjust accordingly.
          • Communicate in the following formats:
          Ademco Contact ID
          SIA-DCS-8
          SIA-DCS-20"

          With regards to signaling, this is the only thing that stuck out to me.

          It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

          Yeah, never seen line seizure either. Of course, there are no lines to seize so the issue should be moot.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho
            last edited by

            @scottalanmiller said in POTS line replacement:

            @Pete-S said in POTS line replacement:

            @pmoncho said in POTS line replacement:

            @Pete-S said in POTS line replacement:

            @pmoncho said in POTS line replacement:

            We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

            It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

            It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

            I found the manual online and this is the section describing the transmitter itself.

            "Digital Alarm Communicator/Transmitter
            Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
            Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
            • Line Seizure: takes control of the phone lines disconnecting any premises phones
            • Off/On Hook: performs on and off-hook status to the phone lines
            • Listen for dial tone: 440 Hz tone typical in most networks
            • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
            • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
            varies with the transmission format. The control panel will adjust accordingly.
            • Communicate in the following formats:
            Ademco Contact ID
            SIA-DCS-8
            SIA-DCS-20"

            With regards to signaling, this is the only thing that stuck out to me.

            It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

            Yeah, never seen line seizure either. Of course, there are no lines to seize so the issue should be moot.

            Also @Pete-S

            My apologies for not specifying. This is from the fire alarm manual not the ATA.

            scottalanmillerS 1 Reply Last reply Reply Quote 1
            • DashrenderD
              Dashrender @scottalanmiller
              last edited by

              @scottalanmiller said in POTS line replacement:

              @Pete-S said in POTS line replacement:

              @pmoncho said in POTS line replacement:

              @Pete-S said in POTS line replacement:

              @pmoncho said in POTS line replacement:

              We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

              It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

              It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

              I found the manual online and this is the section describing the transmitter itself.

              "Digital Alarm Communicator/Transmitter
              Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
              Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
              • Line Seizure: takes control of the phone lines disconnecting any premises phones
              • Off/On Hook: performs on and off-hook status to the phone lines
              • Listen for dial tone: 440 Hz tone typical in most networks
              • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
              • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
              varies with the transmission format. The control panel will adjust accordingly.
              • Communicate in the following formats:
              Ademco Contact ID
              SIA-DCS-8
              SIA-DCS-20"

              With regards to signaling, this is the only thing that stuck out to me.

              It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

              Yeah, never seen line seizure either.

              Odd, I've definitely seen/heard of this before.

              pmonchoP 1 Reply Last reply Reply Quote 0
              • pmonchoP
                pmoncho @Dashrender
                last edited by

                @Dashrender said in POTS line replacement:

                @scottalanmiller said in POTS line replacement:

                @Pete-S said in POTS line replacement:

                @pmoncho said in POTS line replacement:

                @Pete-S said in POTS line replacement:

                @pmoncho said in POTS line replacement:

                We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

                It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

                It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

                I found the manual online and this is the section describing the transmitter itself.

                "Digital Alarm Communicator/Transmitter
                Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
                Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
                • Line Seizure: takes control of the phone lines disconnecting any premises phones
                • Off/On Hook: performs on and off-hook status to the phone lines
                • Listen for dial tone: 440 Hz tone typical in most networks
                • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
                • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
                varies with the transmission format. The control panel will adjust accordingly.
                • Communicate in the following formats:
                Ademco Contact ID
                SIA-DCS-8
                SIA-DCS-20"

                With regards to signaling, this is the only thing that stuck out to me.

                It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

                Yeah, never seen line seizure either.

                Odd, I've definitely seen/heard of this before.

                I believe the line seizure in the Fire Alarm is to knock off any device currently using the line to send alert signal in case of a fire.

                scottalanmillerS 1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller @pmoncho
                  last edited by

                  @pmoncho said in POTS line replacement:

                  @Dashrender said in POTS line replacement:

                  @scottalanmiller said in POTS line replacement:

                  @Pete-S said in POTS line replacement:

                  @pmoncho said in POTS line replacement:

                  @Pete-S said in POTS line replacement:

                  @pmoncho said in POTS line replacement:

                  We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

                  It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

                  It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

                  I found the manual online and this is the section describing the transmitter itself.

                  "Digital Alarm Communicator/Transmitter
                  Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
                  Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
                  • Line Seizure: takes control of the phone lines disconnecting any premises phones
                  • Off/On Hook: performs on and off-hook status to the phone lines
                  • Listen for dial tone: 440 Hz tone typical in most networks
                  • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
                  • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
                  varies with the transmission format. The control panel will adjust accordingly.
                  • Communicate in the following formats:
                  Ademco Contact ID
                  SIA-DCS-8
                  SIA-DCS-20"

                  With regards to signaling, this is the only thing that stuck out to me.

                  It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

                  Yeah, never seen line seizure either.

                  Odd, I've definitely seen/heard of this before.

                  I believe the line seizure in the Fire Alarm is to knock off any device currently using the line to send alert signal in case of a fire.

                  Oh it makes sense in a legacy world of physical lines. Just... haven't seen that used. Dedicated lines were more common I thought.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @pmoncho
                    last edited by

                    @pmoncho said in POTS line replacement:

                    @scottalanmiller said in POTS line replacement:

                    @Pete-S said in POTS line replacement:

                    @pmoncho said in POTS line replacement:

                    @Pete-S said in POTS line replacement:

                    @pmoncho said in POTS line replacement:

                    We also have a call into our Security/Fire Alarm company on the costs of a replacement alarm system is and if it can work over cellular. We will then see which will have the best ROI depending on years of service.

                    It's highly unlikely that you need to replace the alarm system, as most commercial security systems can be expanded with different modules. Moving from POTS to IP or cellular is very common.

                    It's also very possible that your alarm system will not work over your AT&T ATA (POTS emulation). Some alarm systems don't use the same signaling as a modem or fax would.

                    I found the manual online and this is the section describing the transmitter itself.

                    "Digital Alarm Communicator/Transmitter
                    Two modular phone jacks allow easy connection to telephone lines. Modular jacks are labeled PH1 for Primary Phone Line and PH2 for
                    Secondary Phone Line. Two telephone line active red LEDs are provided as well as a green Kissoff LED. The integral digital communicator provides the following functions:
                    • Line Seizure: takes control of the phone lines disconnecting any premises phones
                    • Off/On Hook: performs on and off-hook status to the phone lines
                    • Listen for dial tone: 440 Hz tone typical in most networks
                    • Dialing the Central Station(s) number: default is Touch-Tone®, programmable to rotary
                    • For tone burst or touchtone type formats: discern proper Ack and Kissoff tone(s). The frequency and time duration of the tone(s)
                    varies with the transmission format. The control panel will adjust accordingly.
                    • Communicate in the following formats:
                    Ademco Contact ID
                    SIA-DCS-8
                    SIA-DCS-20"

                    With regards to signaling, this is the only thing that stuck out to me.

                    It has for sure more capability than your typical ATA. For instance I've never seen line seizure, off/on hook and rotary dialing. It's likely that they use a specific codec optimized for tones and not talk as well.

                    Yeah, never seen line seizure either. Of course, there are no lines to seize so the issue should be moot.

                    Also @Pete-S

                    My apologies for not specifying. This is from the fire alarm manual not the ATA.

                    Oh I understand. Just saying it wouldn't be an issue to lose the feature as that feature is a "fix" for the legacy line approach.

                    1 Reply Last reply Reply Quote 1
                    • pmonchoP
                      pmoncho @scottalanmiller
                      last edited by

                      @scottalanmiller said in POTS line replacement:

                      @pmoncho said in POTS line replacement:

                      @JaredBusch said in POTS line replacement:

                      @pmoncho said in POTS line replacement:

                      We also kept one other POTS line for our main fax line also (not my call).

                      So sorry. Look into http://faxback.com
                      This is the service that Skyetel uses under the hood for their HTTPS based ATA fax device. If you already have Skyetel service, then just use it there.

                      We do have one fax line through our VOIP service but is does have it's issues. I noticed others here have talked about their fax service so I am going to check that out this week.

                      A "line" or a service? Faxing should really always be a service, never a line. Don't try to terminate something doing fax to legacy equipment, that will always be a problem. If you have a fax service, you'll never have issues. If you try to avoid that and shoehorn modern fax into legacy gear, it'll always be flaky, expensive, and a pain in the ass.

                      We have one fax line from our VOIP company that uses one port on an ATA (don't know the correct terminology here) and then two other POTS line for another fax. Those all go into modems connecting to our Hylafax server. This has been good but when its acts up, your right, it is a PITA.

                      The service I am looking into are online fax services using something like Faxback, SkyeFax, SR Fax or something similar.

                      I looked at the total faxes pages for the last 45 days and we have roughly 9000 pages of faxes.

                      I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                      DashrenderD scottalanmillerS 1 6 Replies Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @pmoncho
                        last edited by

                        @pmoncho said in POTS line replacement:

                        I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                        Sadly that is entirely to much effort for them to invest. If their IT can make it happen, the device could send to an email address of their own- then run a process that then emails any attachments to that address to you via encrypted email.

                        another option - one my EMR is investigating - IF their MFP support scan to secure FTP - you could setup a secure FTP site, provide credentials to your customers (different for each) and your customers could update the MFP to save to the secure FTP site. This leaves the amount of work for the end users to be exactly the same - choose your company from the phonebook, drop the pages on the ADF, press go - done. Should be the same as faxing.

                        pmonchoP 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @pmoncho
                          last edited by

                          @pmoncho said in POTS line replacement:

                          We have one fax line from our VOIP company that uses one port on an ATA (don't know the correct terminology here) and then two other POTS line for another fax. Those all go into modems connecting to our Hylafax server. This has been good but when its acts up, your right, it is a PITA.

                          Yeah, that CAN work, but that's what we try to avoid. That's replicating a POTS line in house. That transition process causes problems.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @pmoncho
                            last edited by

                            @pmoncho said in POTS line replacement:

                            I looked at the total faxes pages for the last 45 days and we have roughly 9000 pages of faxes.

                            wow

                            pmonchoP 1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller @pmoncho
                              last edited by

                              @pmoncho said in POTS line replacement:

                              I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                              When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                              DashrenderD pmonchoP 2 Replies Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @pmoncho
                                last edited by

                                @pmoncho said in POTS line replacement:

                                I looked at the total faxes pages for the last 45 days and we have roughly 9000 pages of faxes.

                                I just can't recall how many pages a month we do when I last looked, but I do recall the monthly charge from a 'fax service' was going to be around $900/month. I didn't even bother bringing that to management - there was less than 1% chance of that happening.

                                Bringing in faxes to our own physical machines, then saving to a network share was costing around $30/month per line (we have three). We might be able to save money moving to using full on VOIP from VOIP.ms or Skyetel, but that project has been to high on the tree. I say full on VOIP because Cox (our local dial tone provider) is all VOIP behind the equipment they drop on our doorstep, from there it's analog. We have had the typical VOIP related issues - Cox's network had a HUGE amount of line noise on coax causing packet loss which caused faxes to fail like crazy - after 6 months they finally found some bad taps at neighbors up the street and fixed the cable issue, which fixed our fax failure issue.

                                pmonchoP 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in POTS line replacement:

                                  @pmoncho said in POTS line replacement:

                                  I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                  When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                                  This is oversimplifying things. While the number is small, and getting smaller - some email providers still do not support SSL/TLS SMTP connections. Of course - the OP could setup their own rule saying, if someone tries to sent them email that isn't on SSL/TLS, don't accept, he'd likely need management approval for that.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @Dashrender said in POTS line replacement:

                                    @scottalanmiller said in POTS line replacement:

                                    @pmoncho said in POTS line replacement:

                                    I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                    When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                                    This is oversimplifying things. While the number is small, and getting smaller - some email providers still do not support SSL/TLS SMTP connections. Of course - the OP could setup their own rule saying, if someone tries to sent them email that isn't on SSL/TLS, don't accept, he'd likely need management approval for that.

                                    It's not. In the same way someone using "encrypted mail" could unencrypt it and distribute things on their end. In both cases, once you hand off, the issue is theirs not yours. That's all encryption ever means. You never control it once they've take responsibility for it.

                                    DashrenderD 1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in POTS line replacement:

                                      @Dashrender said in POTS line replacement:

                                      @scottalanmiller said in POTS line replacement:

                                      @pmoncho said in POTS line replacement:

                                      I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                      When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                                      This is oversimplifying things. While the number is small, and getting smaller - some email providers still do not support SSL/TLS SMTP connections. Of course - the OP could setup their own rule saying, if someone tries to sent them email that isn't on SSL/TLS, don't accept, he'd likely need management approval for that.

                                      It's not. In the same way someone using "encrypted mail" could unencrypt it and distribute things on their end. In both cases, once you hand off, the issue is theirs not yours. That's all encryption ever means. You never control it once they've take responsibility for it.

                                      You're missing the whole encrypted part - not even talking about the sharing shit part.

                                      if you don't have SSL/TLS encryption on transmission, then you don't have HIPAA compliance - so to say all email is encrypted is wrong. - sure 99%+ is because most SMTP now allow for opportunistic TLS, but not all do.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Dashrender
                                        last edited by

                                        @Dashrender said in POTS line replacement:

                                        @scottalanmiller said in POTS line replacement:

                                        @Dashrender said in POTS line replacement:

                                        @scottalanmiller said in POTS line replacement:

                                        @pmoncho said in POTS line replacement:

                                        I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                        When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                                        This is oversimplifying things. While the number is small, and getting smaller - some email providers still do not support SSL/TLS SMTP connections. Of course - the OP could setup their own rule saying, if someone tries to sent them email that isn't on SSL/TLS, don't accept, he'd likely need management approval for that.

                                        It's not. In the same way someone using "encrypted mail" could unencrypt it and distribute things on their end. In both cases, once you hand off, the issue is theirs not yours. That's all encryption ever means. You never control it once they've take responsibility for it.

                                        You're missing the whole encrypted part - not even talking about the sharing shit part.

                                        if you don't have SSL/TLS encryption on transmission, then you don't have HIPAA compliance - so to say all email is encrypted is wrong. - sure 99%+ is because most SMTP now allow for opportunistic TLS, but not all do.

                                        Sure, but it's a pointless argument. Set your email correctly and voila, as you know. You should not have your email set up incorrectly. It's that simple.

                                        DashrenderD 1 Reply Last reply Reply Quote 1
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in POTS line replacement:

                                          @Dashrender said in POTS line replacement:

                                          @scottalanmiller said in POTS line replacement:

                                          @Dashrender said in POTS line replacement:

                                          @scottalanmiller said in POTS line replacement:

                                          @pmoncho said in POTS line replacement:

                                          I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                          When you say "encrypted", do you mean normal email (which is encrypted.) Or what people call "encrypted email" which isn't email at all and is often a huge pain.

                                          This is oversimplifying things. While the number is small, and getting smaller - some email providers still do not support SSL/TLS SMTP connections. Of course - the OP could setup their own rule saying, if someone tries to sent them email that isn't on SSL/TLS, don't accept, he'd likely need management approval for that.

                                          It's not. In the same way someone using "encrypted mail" could unencrypt it and distribute things on their end. In both cases, once you hand off, the issue is theirs not yours. That's all encryption ever means. You never control it once they've take responsibility for it.

                                          You're missing the whole encrypted part - not even talking about the sharing shit part.

                                          if you don't have SSL/TLS encryption on transmission, then you don't have HIPAA compliance - so to say all email is encrypted is wrong. - sure 99%+ is because most SMTP now allow for opportunistic TLS, but not all do.

                                          Sure, but it's a pointless argument. Set your email correctly and voila, as you know. You should not have your email set up incorrectly. It's that simple.

                                          uh - what? You don't get to control the other side, only your own side - and I'm guessing that you don't reject all non SSL/TLS connected transmissions, which would be the only thing you could control.

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                                          • pmonchoP
                                            pmoncho @Dashrender
                                            last edited by

                                            @Dashrender said in POTS line replacement:

                                            @pmoncho said in POTS line replacement:

                                            I have been pushing my clients with MFP's scan/print to PDF and send via encrypted email. Just cannot seem to convince the remaining clients to change.

                                            Sadly that is entirely to much effort for them to invest. If their IT can make it happen, the device could send to an email address of their own- then run a process that then emails any attachments to that address to you via encrypted email.

                                            another option - one my EMR is investigating - IF their MFP support scan to secure FTP - you could setup a secure FTP site, provide credentials to your customers (different for each) and your customers could update the MFP to save to the secure FTP site. This leaves the amount of work for the end users to be exactly the same - choose your company from the phonebook, drop the pages on the ADF, press go - done. Should be the same as faxing.

                                            Ohhhh. This is something to look into. I have a client that just may want to test this out.

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