What Are You Doing Right Now
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@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
so - you're saying they lack the training to update the payroll/timeclock system with the corrected punches?
Or just as likely - they refuse to learn it when you do teach, and they just call every day to get help with it - and why not, you don't bill them hourly for support, so they can just eat your time away...
this is an issue for your company - time to re-evaluate the cost of support to those clients, then - you WILL be paid to help with this nonsense.
basically they don't care to learn nor do they care to learn.
and they do pay for support and this is "within scope" apparently.Actually, it's backwards, thinking. They DO care, that's why they have you do it, because YOUR management doesn't care or learn.
This isn't support, at all. It's doing their job for them. The fault is entirely in your management, not theirs. They are simply doing good business and leverage the mistakes of your bosses.
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@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
It is to the powers at be in this fucking company.
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@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
It is to the powers at be in this fucking company.
Yes, the non-MSP powers.
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@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
It is to the powers at be in this fucking company.
Yes, the non-MSP powers.
you would be surprised how often that is thrown out during discussions with new clients
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@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
hahaha
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
It is to the powers at be in this fucking company.
Yes, the non-MSP powers.
you would be surprised how often that is thrown out during discussions with new clients
It's not a bad thing, it's just not an MSP service. Doing the operations of customers is not, in any way, MSP. Just like how having a service plan on your car doesn't include a chauffeur.
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We will do that stuff for our clients too. But we charge for it, and show that it is cheaper to have us do it than to have their own staff do it. We've had DIRECTORS of customers fired before because they realized that for less than minimum wage prices we could do the work part time that their full time salaried director could not. Saved themselves an easy $80K eliminating their director with an hourly secretary from us, lol.
We weren't just a fraction of the cost, we did the work that she couldn't handle doing!
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@scottalanmiller said in What Are You Doing Right Now:
having a service plan on your car doesn't include a chauffeur.
fuck, I have to drive myself?
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By no means am I well versed in using Powershell, but I’ve managed to put a decent effort in solving some day to day tasks to a few scripts… likely a better way to accomplish what I have this far- I’m a realist - but it works and solves the tasks as is…
In a single script;
Bitlocker: check, disable, enable and push code to AD
Did/enable computer account, adds date and ticket when disabled
Connection test
Reboot with message.Spot for TPM check- still sorting that.
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Sipping on some cold brew. Got a new rig for Xmas, but we just opened it up this week. 1st batch is great, a bit on the lighter side (only 12 hrs brew time). And we used fine ground coffee since that's what we had on hand. Coarse ground is on the way, but I'll probably make a 2nd batch with some fine grind.
"Recipe" if anyone is interested:
3 cups fine ground coffee, light roast
1 gallon of spring waterPour water slowly through coffee grounds, stirring with a chopstick as you go. Refrigerate for 12 hours, pull the filter out slowly, letting it drain well.
Next batch will be 24hr.
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Coffee here. Just had the first morning meeting. Wife is shopping for a backpack for me. I head out to go backpacking for almost a month starting in four days. Two weeks with one of my employees, then two weeks with @Texkonc
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@JaredBusch said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
having a service plan on your car doesn't include a chauffeur.
fuck, I have to drive myself?
Sucks, right?
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Reading about nginx configuration.
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My now 7 year old birthday party today. Sadly, interrupted with a frantic call and now waiting at the ER as my dad fell earlier today.
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@jt1001001 said in What Are You Doing Right Now:
My now 7 year old birthday party today. Sadly, interrupted with a frantic call and now waiting at the ER as my dad fell earlier today.
I hope your father's ok.
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@EddieJennings Thanks. He's stable but still in the hospital getting more test done.
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Fun times!!!!
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Getting ready for my trip! I'm off on vacation in 40 hours!
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@jt1001001 said in What Are You Doing Right Now:
My now 7 year old birthday party today. Sadly, interrupted with a frantic call and now waiting at the ER as my dad fell earlier today.
oh no, that really sucks.
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Digging through Fedora Infra's Ansible repo to figure out how something works, so I can then work on a ticket
