New PBX - Which one?
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@brandon220 Oh SIP is definitely the way to go here and a save a TON!
But even RC would be a HUGE savings for them today!
But your solution will save 50% or more over the cost of RC most likely.
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@brandon220 That is absolutely outrageous. That is my main business - we do hosted VoIP solutions and handle everything from the phone lines to to the management at a set monthly rate. Guaranteed we're about 90% cheaper than that - probably 95%, anyhow not trying to push our service but its an option if you want to set and forget it. Meanwhile ... For sure that sounds like a no brainer operation for a hosted solution with FreePBX. Different locations, doesn't matter, routing phone numbers wherever you want, works great. Want to add softphones with groundwire - that works too. I've heard AT&T wants to get out of some of that, and just WOW. I laugh my ass off when they charge $100 / line, but this brings it to a whole new level.
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Actually, no, it it is not outrageous. It is 100% the fault of the customer for not hiring someone to understand WTF they were buying.
Also the cost is 100% justifiable if you actually know what the service is. It is a legacy POTS OPX (Off Premises eXtension).
Not having seen the bill, but having many years with telecom, what this client of his has is two leased dry pairs. So they are paying, by distance, for their own private pair of wires from their office, to their other office, twice.
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VoIP.ms could work for this, but meh, I think you are stretching what it can do with ease.
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@brandon220 said in New PBX - Which one?:
RingCentral for $33/mo per device.
That sounds right. I would assume that AT&T is reselling the Premium plan or something similar.
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@brandon220 said in New PBX - Which one?:
This new instance would have approximately 2 phone numbers, 8 extensions (includes 2 door phones), and at least 3 physical locations. The phones will be Polycom as that is what they already have.
For 8 users, I would look at Ring Central's Essential plan.
Especially if the 2 door devices can be non-user extensions. Because then it is only 6.$20/u/month * 8 = $160/u/month *12 months = $1920/year all in since you already have the phones.
$20/u/month * 6 = $120/u/month *12 months = $1440/year all in since you already have the phones.
On a 1 year buy in, I could offer them a fully supported FreePBX install for $12.50/u/m + Service (metered billing on Skyetel) for the 6 real users. Monthly it is $15/u/m + Service. So $900 or $1080/year.
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@jaredbusch These are not dry pair. They are separate POTS lines. I verified that as well. They are originating in an Ericsson AXE switch. All 3 endpoints are within 1.5 miles of the ATT Central Office. They are all on the same BTN. I personally saw the monthly statement and the letter informing of the price increase.
It is 100% their fault and they realize it. It is one of those instances where the bill just kept going up each year and they kept paying it. They have had this service for decades.
I may ask them if they want me to have someone else manage it for them. It is one of the most important parts of their business.There are only 3 or 4 users, but there will be more than 3 phones including the front and rear doors. No video, just intercom.
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@brandon220 said in New PBX - Which one?:
These are not dry pair.
Yes they are, because:
@brandon220 said in New PBX - Which one?:They are originating in an Ericsson AXE switch.
Their PBX is providing the dialtone OUT to the OPX at the remote site over the dry pair.
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@jaredbusch said in New PBX - Which one?:
Actually, no, it it is not outrageous. It is 100% the fault of the customer for not hiring someone to understand WTF they were buying.
Jared is right. The customer had to really ignore absolutely all basic business knowledge, technology, common sense, and avoid talking to literally anyone about what is reasonable. THe vendor is acting like an ISP would... if you go to an ISP and ask for pricing, they know that you aren't even trying so they would obviously charge whatever you would pay. That the customer has been paying it, ever, let alone for years, means that the customer saw it as such a good deal that it wasn't worth changing even when absolutely any random kid on the street knows that that isn't a reasonable price range for phones.
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@brandon220 said in New PBX - Which one?:
It is 100% their fault and they realize it. It is one of those instances where the bill just kept going up each year and they kept paying it. They have had this service for decades.
That wasn't a good price in the 1990s. By 2000, it was beyond absurd. At best, it's been insane for twenty years.
