I can't even
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@scottalanmiller said in I can't even:
Ever wonder why the competition is so cheap....
The vendor that got a large account from us, and honestly they've been great to work with for handover up till now, asked us today to train them on how to manage phone systems as "part of the handover process"... three weeks after our engagement with the account had ended.
Um.... what? No.
They needed training on things like "how to log in" and "how to add a new user" and "how to attach a phone."
For the record, this is FreePBX running totally vanilla, that we didn't even set up!
That's a WTF, not just a "I can't even,.."
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@scottalanmiller said in I can't even:
Ever wonder why the competition is so cheap....
The vendor that got a large account from us, and honestly they've been great to work with for handover up till now, asked us today to train them on how to manage phone systems as "part of the handover process"... three weeks after our engagement with the account had ended.
Um.... what? No.
They needed training on things like "how to log in" and "how to add a new user" and "how to attach a phone."
For the record, this is FreePBX running totally vanilla, that we didn't even set up!
Wow... just, wow.
Channeling @JaredBusch FFS!
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Nothing like having a brand new $10,000 IoT device that has now 'crashed' and is outside of the scope of IT for support - and IT has to support it.... oFFS!
What IoT device costs $10k? A medical camera -
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@gjacobse said in I can't even:
Nothing like having a brand new $10,000 IoT device that has now 'crashed' and is outside of the scope of IT for support - and IT has to support it.... oFFS!
What IoT device costs $10k? A medical camera -
This is a prime example of why I don't miss healthcare.... so many instances of IT vs Clinical Eng. as to who was supposed to support what and how
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@notverypunny said in I can't even:
@gjacobse said in I can't even:
Nothing like having a brand new $10,000 IoT device that has now 'crashed' and is outside of the scope of IT for support - and IT has to support it.... oFFS!
What IoT device costs $10k? A medical camera -
This is a prime example of why I don't miss healthcare.... so many instances of IT vs Clinical Eng. as to who was supposed to support what and how
There is a sizable discussion about medical devices and IoT devices on the network.... Since there isn't a vLAN for them,.. Should there be as it's a point of attack and PHI leak.
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@gjacobse said in I can't even:
@notverypunny said in I can't even:
@gjacobse said in I can't even:
Nothing like having a brand new $10,000 IoT device that has now 'crashed' and is outside of the scope of IT for support - and IT has to support it.... oFFS!
What IoT device costs $10k? A medical camera -
This is a prime example of why I don't miss healthcare.... so many instances of IT vs Clinical Eng. as to who was supposed to support what and how
There is a sizable discussion about medical devices and IoT devices on the network.... Since there isn't a vLAN for them,.. Should there be as it's a point of attack and PHI leak.
Hell yes there should be - I'd go so far as to say they should likely be isolated from each other as much as possible.
Medical devices are rarely updated.We replaced our CT machine 2 years ago - I really pushed hard to make sure they bought a machine with a modern, supported, supportable OS. All machine except one came with Windows 7, this was like 6 months before EOL of Windows 7. And our old CT machine, purchased in 2007 came with Windows 2000 and was never updated.
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Today I maintain a Radiology network that is completely isolated from everything else - it's literally as isolated as it can get up to the connection at the DMARK.
DMARK - switch - multiple firewalls (corp, guest, radiology), then each branch out from there.
I know this isn't the best - someone on the guest could try to use all the bandwidth, but I do have that firewall limited on it's connection to the DMARK.
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@gjacobse said in I can't even:
@notverypunny said in I can't even:
@gjacobse said in I can't even:
Nothing like having a brand new $10,000 IoT device that has now 'crashed' and is outside of the scope of IT for support - and IT has to support it.... oFFS!
What IoT device costs $10k? A medical camera -
This is a prime example of why I don't miss healthcare.... so many instances of IT vs Clinical Eng. as to who was supposed to support what and how
There is a sizable discussion about medical devices and IoT devices on the network.... Since there isn't a vLAN for them,.. Should there be as it's a point of attack and PHI leak.
Generally yes. Medical devices rarely pass any security rigor and should always be seen as enemy objects on the network.
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Ticket comes in "we don't know what to do with this ticket"
On the same ticket "Here's what to do to resolve this issue"
Um... we pay you to do this work, how has it been 36 hours and nothing at all has been done...
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Had to share this. Bonus points to anyone who can find the certification question I asked in the post.
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If anyone's curious, this is the end of the story.
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@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
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@scottalanmiller said in I can't even:
@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
I've actually found a lot of useful information on there.
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@stacksofplates said in I can't even:
@scottalanmiller said in I can't even:
@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
I've actually found a lot of useful information on there.
It might exist, but it is so lost in the sea of stupidity. The signal to noise ratio is horrible.
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@stacksofplates said in I can't even:
I've actually found a lot of useful information on there.
As have I, but not often. Sometimes posts on Reddit provide a little nugget of information that leads me to finding a better source.
@scottalanmiller said in I can't even:
@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
I don't spend a ton of time on reddit, but I do post things from time to time if I think they'll be useful for people. And there are a few humorous things to find there :).
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@eddiejennings said in I can't even:
@stacksofplates said in I can't even:
I've actually found a lot of useful information on there.
As have I, but not often. Sometimes posts on Reddit provide a little nugget of information that leads me to finding a better source.
@scottalanmiller said in I can't even:
@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
I don't spend a ton of time on reddit, but I do post things from time to time if I think they'll be useful for people. And there are a few humorous things to find there :).
It's inevitable that I find the obscure thing I'm looking for that someone posted. It's usually found there or stack overflow.
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@scottalanmiller I spent a lot of time on Reddit. I find it to be very useful. Not tails from level 1 help desk like some sites.
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@voip_n00b said in I can't even:
@scottalanmiller I spent a lot of time on Reddit. I find it to be very useful. Not tails from level 1 help desk like some sites.
More just L0 stuff
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@eddiejennings said in I can't even:
@stacksofplates said in I can't even:
I've actually found a lot of useful information on there.
As have I, but not often. Sometimes posts on Reddit provide a little nugget of information that leads me to finding a better source.
@scottalanmiller said in I can't even:
@eddiejennings why are you on Reddit? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Answers. If I found candidates posting there, I'd question their sanity. It's not like Spiceworks or here, it's not an IT community.
I don't spend a ton of time on reddit, but I do post things from time to time if I think they'll be useful for people. And there are a few humorous things to find there :).
I use it, but only outside of IT and even then, it gets painful quickly.
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@eddiejennings why are you on YouTube? Avoid that. It's nothing but idiots with bad advice. There's no value there. It's just the new Yahoo Videos. If I found candidates posting there, I'd question their sanity. It's not like Vimeo or here, it's not an IT community.
