Email Send Error Research
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@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working
you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.He has 3 different email accounts setup - 1 for each restaurant location .
he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.
Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.
Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....
Can you do the standard networking test with telnet? That will tell you more than anything.
That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.
Telnet is not active on the Server or the manager pc.. sadly
Do you mean... "installed?" Active is a weird way to say that.
I thought in windows it was apart of the Features -
It is. A feature that you need to install. It's just an application like any other.
Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.
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@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working
you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.He has 3 different email accounts setup - 1 for each restaurant location .
he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.
Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.
Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....
Can you do the standard networking test with telnet? That will tell you more than anything.
That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.
Telnet is not active on the Server or the manager pc.. sadly
Do you mean... "installed?" Active is a weird way to say that.
I thought in windows it was apart of the Features -
It is. A feature that you need to install. It's just an application like any other.
Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.
I am for the Server - but I can't install it in the middle of the day because it requires a reboot.
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@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working
you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.He has 3 different email accounts setup - 1 for each restaurant location .
he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.
Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.
Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....
Can you do the standard networking test with telnet? That will tell you more than anything.
That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.
Telnet is not active on the Server or the manager pc.. sadly
Do you mean... "installed?" Active is a weird way to say that.
I thought in windows it was apart of the Features -
It is. A feature that you need to install. It's just an application like any other.
Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.
I am for the Server - but I can't install it in the middle of the day because it requires a reboot.
What? No way does telnet client require a reboot, lol. Just install PuTTY instead. Telnet is literally the simplest thing in the universe.
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@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working
you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.He has 3 different email accounts setup - 1 for each restaurant location .
he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.
Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.
Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....
Can you do the standard networking test with telnet? That will tell you more than anything.
That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.
Telnet is not active on the Server or the manager pc.. sadly
Do you mean... "installed?" Active is a weird way to say that.
I thought in windows it was apart of the Features -
It is. A feature that you need to install. It's just an application like any other.
Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.
I am for the Server - but I can't install it in the middle of the day because it requires a reboot.
What? No way does telnet client require a reboot, lol. Just install PuTTY instead. Telnet is literally the simplest thing in the universe.
Everytime I've installed Telnet i've had to reboot.
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@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@scottalanmiller said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working
you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.He has 3 different email accounts setup - 1 for each restaurant location .
he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.
Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.
Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....
Can you do the standard networking test with telnet? That will tell you more than anything.
That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.
Telnet is not active on the Server or the manager pc.. sadly
Do you mean... "installed?" Active is a weird way to say that.
I thought in windows it was apart of the Features -
It is. A feature that you need to install. It's just an application like any other.
Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.
I am for the Server - but I can't install it in the middle of the day because it requires a reboot.
What? No way does telnet client require a reboot, lol. Just install PuTTY instead. Telnet is literally the simplest thing in the universe.
Everytime I've installed Telnet i've had to reboot.
Just use putty then, no reboot needed. Doesn't even need to be installed!
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@wrcombs said in Email Send Error Research:
He has 3 different email accounts setup - 1 for each restaurant location .
This means it's not the same at all!
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@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
He has 3 different email accounts setup - 1 for each restaurant location .
This means it's not the same at all!
LOL, true. Other than being email, does anything overlap?
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@scottalanmiller said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
He has 3 different email accounts setup - 1 for each restaurant location .
This means it's not the same at all!
LOL, true. Other than being email, does anything overlap?
I mean maybe the vendor he gets that account from the is the same... but he Will specifically said a different account.
So yeah.. I'd definitely consider a bad username/password combo as a possible issue.
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@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
If this system has never been able to send email, what is likely incorrect is the email server configuration details.
If it once sent email, then mostlikely Outlook had a connection problem once and popped up the credentials box, then the user put in the wrong info.
This seems VERY likely at this point!
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@dashrender said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
If this system has never been able to send email, what is likely incorrect is the email server configuration details.
If it once sent email, then mostlikely Outlook had a connection problem once and popped up the credentials box, then the user put in the wrong info.
This seems VERY likely at this point!
Probably entered the Windows password he uses to login.
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@pete-s said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
If this system has never been able to send email, what is likely incorrect is the email server configuration details.
If it once sent email, then mostlikely Outlook had a connection problem once and popped up the credentials box, then the user put in the wrong info.
This seems VERY likely at this point!
Probably entered the Windows password he uses to login.
you're kidding right? it seems highly unlikely they have windows logons... but it's always possible.
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@dashrender said in Email Send Error Research:
@pete-s said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
If this system has never been able to send email, what is likely incorrect is the email server configuration details.
If it once sent email, then mostlikely Outlook had a connection problem once and popped up the credentials box, then the user put in the wrong info.
This seems VERY likely at this point!
Probably entered the Windows password he uses to login.
you're kidding right? it seems highly unlikely they have windows logons... but it's always possible.
LOL, so true.
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@pete-s said in Email Send Error Research:
@dashrender said in Email Send Error Research:
@jaredbusch said in Email Send Error Research:
@wrcombs said in Email Send Error Research:
So would it likely to assume that Username and password are incorrect ?
If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.
If this system has never been able to send email, what is likely incorrect is the email server configuration details.
If it once sent email, then mostlikely Outlook had a connection problem once and popped up the credentials box, then the user put in the wrong info.
This seems VERY likely at this point!
Probably entered the Windows password he uses to login.
Probably his personal email password from home.
