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    Why Do People Still Text

    IT Discussion
    best practices email send sms texting
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    • DashrenderD
      Dashrender @Obsolesce
      last edited by

      @Obsolesce said in Why Do People Still Text:

      @Dashrender said in Why Do People Still Text:

      @Obsolesce said in Why Do People Still Text:

      @jim9500 said in Why Do People Still Text:

      Do I expect an 8 - 24 hour response

      email

      Do I expect a 5 min - 2hr response

      text

      Do I need to talk to someone this instant

      call

      Do I want to see if casual acquaintances want drinks

      Social media message

      I feel like the platforms are used to communicate unspoken expectations.

      This is why I like Slack. It fits for them all plus more in the enterprise. Everyone has it, so you don't need to worry about that part of it.

      not everyone has it. and I hate slack, just like I hate discord. All those channels to watch, just to much noise - and I thought FB had a tonne of shite on it! it ain't got shit on slack/discord/teams, etc.

      Yes, if you read correctly, you'd have seen I meant that in a given enterprise that uses slack as a company wide communication tool which ships it on all user devices, everyone has it. I did not mean everyone in the world has it. I thought I provided enough context to make that clear. My fault I guess.

      And there is no clutter at all. Well, I suppose that depends on how it's managed. If fools set it up and manage it, then yes I can see it won't work well... just like many things, though.

      yeah, you did mention that in a followup post to Scott. But, as Scott mentioned, you're basically forcing all those people to use a minimum of two methods because it's rare that your outside contacts have Slack, so you have to move to that other method to communicate with them.

      This fracturing of communications is just a huge PITA.

      ObsolesceO 1 Reply Last reply Reply Quote 0
      • ObsolesceO
        Obsolesce @Dashrender
        last edited by

        @Dashrender said in Why Do People Still Text:

        @Obsolesce said in Why Do People Still Text:

        @Dashrender said in Why Do People Still Text:

        @Obsolesce said in Why Do People Still Text:

        @jim9500 said in Why Do People Still Text:

        Do I expect an 8 - 24 hour response

        email

        Do I expect a 5 min - 2hr response

        text

        Do I need to talk to someone this instant

        call

        Do I want to see if casual acquaintances want drinks

        Social media message

        I feel like the platforms are used to communicate unspoken expectations.

        This is why I like Slack. It fits for them all plus more in the enterprise. Everyone has it, so you don't need to worry about that part of it.

        not everyone has it. and I hate slack, just like I hate discord. All those channels to watch, just to much noise - and I thought FB had a tonne of shite on it! it ain't got shit on slack/discord/teams, etc.

        Yes, if you read correctly, you'd have seen I meant that in a given enterprise that uses slack as a company wide communication tool which ships it on all user devices, everyone has it. I did not mean everyone in the world has it. I thought I provided enough context to make that clear. My fault I guess.

        And there is no clutter at all. Well, I suppose that depends on how it's managed. If fools set it up and manage it, then yes I can see it won't work well... just like many things, though.

        yeah, you did mention that in a followup post to Scott. But, as Scott mentioned, you're basically forcing all those people to use a minimum of two methods because it's rare that your outside contacts have Slack, so you have to move to that other method to communicate with them.

        This fracturing of communications is just a huge PITA.

        OH sorry, I see now. No I was not referring to outside contacts. I meant strictly internally.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @Obsolesce
          last edited by

          @Obsolesce said in Why Do People Still Text:

          And there is no clutter at all. Well, I suppose that depends on how it's managed. If fools set it up and manage it, then yes I can see it won't work well... just like many things, though.

          I'm less familiar with Slack, only used it twice for about 1 min total.. but discord - I'm a member of three groups, and each of those groups have like 20 subgroups.. to me that is a bloody mess.

          ObsolesceO 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @Obsolesce
            last edited by

            @Obsolesce said in Why Do People Still Text:

            @Dashrender said in Why Do People Still Text:

            @Obsolesce said in Why Do People Still Text:

            @Dashrender said in Why Do People Still Text:

            @Obsolesce said in Why Do People Still Text:

            @jim9500 said in Why Do People Still Text:

            Do I expect an 8 - 24 hour response

            email

            Do I expect a 5 min - 2hr response

            text

            Do I need to talk to someone this instant

            call

            Do I want to see if casual acquaintances want drinks

            Social media message

            I feel like the platforms are used to communicate unspoken expectations.

            This is why I like Slack. It fits for them all plus more in the enterprise. Everyone has it, so you don't need to worry about that part of it.

            not everyone has it. and I hate slack, just like I hate discord. All those channels to watch, just to much noise - and I thought FB had a tonne of shite on it! it ain't got shit on slack/discord/teams, etc.

            Yes, if you read correctly, you'd have seen I meant that in a given enterprise that uses slack as a company wide communication tool which ships it on all user devices, everyone has it. I did not mean everyone in the world has it. I thought I provided enough context to make that clear. My fault I guess.

            And there is no clutter at all. Well, I suppose that depends on how it's managed. If fools set it up and manage it, then yes I can see it won't work well... just like many things, though.

            yeah, you did mention that in a followup post to Scott. But, as Scott mentioned, you're basically forcing all those people to use a minimum of two methods because it's rare that your outside contacts have Slack, so you have to move to that other method to communicate with them.

            This fracturing of communications is just a huge PITA.

            OH sorry, I see now. No I was not referring to outside contacts. I meant strictly internally.

            I suppose Slack could make in-house communication better than email - forced pre-setup groups for specific messaging.. I haven't used it enough like that to know.

            1 Reply Last reply Reply Quote 0
            • ObsolesceO
              Obsolesce @Dashrender
              last edited by

              @Dashrender said in Why Do People Still Text:

              @Obsolesce said in Why Do People Still Text:

              And there is no clutter at all. Well, I suppose that depends on how it's managed. If fools set it up and manage it, then yes I can see it won't work well... just like many things, though.

              I'm less familiar with Slack, only used it twice for about 1 min total.. but discord - I'm a member of three groups, and each of those groups have like 20 subgroups.. to me that is a bloody mess.

              Discord I can say can be a cluster F. If there's a way to rid all the game xrap forced in your face, it'd be so much better.

              1 Reply Last reply Reply Quote 1
              • scottalanmillerS
                scottalanmiller
                last edited by

                More horror stories of texting. So @mary again, because once you start having texting problems you are more likely to have more of them. This time, just days after getting her phone replaced from the pool incident and having been out of contact for two weeks and losing all of her communications during that time... she had a massive electrical issue in her house that took out absolutely everything that was plugged in, including the new cell phone that was charging. Because she'd already had several phone issues, the phone company would not replace the phone and she had to wait on insurance which, because of the holidays, took a few weeks. So she has been effectively out of contact for nearly a month, immediately following a two week stint. Being tied to a phone makes texting very risky for continuity of service, even in the US. Now she finally has a phone, and she only can reach me because I knew that if something had happened that texts do not automatically get received if the device has been offline, so I was texting daily for a month and as soon as she had a phone she got that text, but none of the ones I sent even just over the weekend. Those texts are just lost.

                If this was email, those messages would have been waiting for her. And if she was completely offline we'd have gotten a bounce back. And she could have accessed them from another device.

                ObsolesceO 1 Reply Last reply Reply Quote 0
                • ObsolesceO
                  Obsolesce @scottalanmiller
                  last edited by

                  @scottalanmiller said in Why Do People Still Text:

                  More horror stories of texting. So @mary again, because once you start having texting problems you are more likely to have more of them. This time, just days after getting her phone replaced from the pool incident and having been out of contact for two weeks and losing all of her communications during that time... she had a massive electrical issue in her house that took out absolutely everything that was plugged in, including the new cell phone that was charging. Because she'd already had several phone issues, the phone company would not replace the phone and she had to wait on insurance which, because of the holidays, took a few weeks. So she has been effectively out of contact for nearly a month, immediately following a two week stint. Being tied to a phone makes texting very risky for continuity of service, even in the US. Now she finally has a phone, and she only can reach me because I knew that if something had happened that texts do not automatically get received if the device has been offline, so I was texting daily for a month and as soon as she had a phone she got that text, but none of the ones I sent even just over the weekend. Those texts are just lost.

                  If this was email, those messages would have been waiting for her. And if she was completely offline we'd have gotten a bounce back. And she could have accessed them from another device.

                  In this case, USPS would have been best lol

                  C RojoLocoR 2 Replies Last reply Reply Quote 0
                  • C
                    Carnival Boy @Obsolesce
                    last edited by

                    You can get a dumb Nokia for, like, 20 bucks in Europe. I assume it's the same in the US. We have one that gets used everyone time a family member breaks their phone, which is quite regularly. It's also handy at festivals where you don't have to worry about theft or power to charge it (the battery lasts about a week!)

                    DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @Carnival Boy
                      last edited by

                      @Carnival-Boy said in Why Do People Still Text:

                      You can get a dumb Nokia for, like, 20 bucks in Europe. I assume it's the same in the US. We have one that gets used everyone time a family member breaks their phone, which is quite regularly. It's also handy at festivals where you don't have to worry about theft or power to charge it (the battery lasts about a week!)

                      This is an excellent point. Mary should have just gone to Walmart and purchased the cheapest phone available if SMS was the only form of communication that she enjoyed.

                      But seriously? SMS and SMS only? I suppose, if you're millennial enough you might refuse to use email. She used no other form of communication what so ever?

                      Even the most technical illiterate people I know normally use both SMS and email - but often toss in something like FaceTime or Facebook Messenger.

                      Now if all of this is to say that the only way Scott had to get in contact with her was via SMS - perhaps they weren't that close, and up to that point, Mary never felt it important enough to provide Scott with secondary forms of communications.

                      C scottalanmillerS 4 Replies Last reply Reply Quote 0
                      • C
                        Carnival Boy @Dashrender
                        last edited by

                        Maybe she just came up with a cunning excuse to avoid Scott? We’ve all been there! 😀

                        ObsolesceO 1 Reply Last reply Reply Quote 3
                        • ObsolesceO
                          Obsolesce @Carnival Boy
                          last edited by

                          @Carnival-Boy said in Why Do People Still Text:

                          Maybe she just came up with a cunning excuse to avoid Scott? We’ve all been there! 😀

                          There is no excuse. Someone only being available via sms when there's a hundred other options, or refusing other methods isn't worth the effort IMO. Maybe if someone is in a 3rd world country and simply does not have a single other option, even the cheapest 90's flip phone not available in an emergency, or during natural disaster... Then sure, temporarily i can see.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • ObsolesceO
                            Obsolesce
                            last edited by

                            I know some here like to use anomalies as confirmation bias or to justify a point, but I never buy those.

                            Planes go down, do you still fly? I'm sure everyone here still does.

                            DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @Obsolesce
                              last edited by

                              @Obsolesce said in Why Do People Still Text:

                              I know some here like to use anomalies as confirmation bias or to justify a point, but I never buy those.

                              Planes go down, do you still fly? I'm sure everyone here still does.

                              Exactly.

                              This user would have the same issue if their computer was damaged and they didn't have the funds to replace/repair it.

                              Someone who relies solely on SMS for communication and doesn't have the funds/knowledge to replace their device at nearly the drop of a hat - why are you doing business with them?

                              scottalanmillerS 2 Replies Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Carnival Boy
                                last edited by

                                @Carnival-Boy said in Why Do People Still Text:

                                You can get a dumb Nokia for, like, 20 bucks in Europe. I assume it's the same in the US. We have one that gets used everyone time a family member breaks their phone, which is quite regularly. It's also handy at festivals where you don't have to worry about theft or power to charge it (the battery lasts about a week!)

                                Problem is, lost SIM card, lost communications. And you have to keep buying and managing them. Yes, there is a solution to spend money, have an extra device, and muddle along to send/receive under limited circumstances. But it requires...

                                1. Another solution for managing contacts.
                                2. Another solution for maintaining message history.
                                3. Another solution for handling lost messages during the transition.
                                4. Keeping a second phone with you at all times.
                                5. Never leaving a jurisdiction where they can instantly replace your SIM card with the same number.
                                6. Spending extra money to solve something that shouldn't need to be solved.
                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Dashrender
                                  last edited by

                                  @Dashrender said in Why Do People Still Text:

                                  This is an excellent point. Mary should have just gone to Walmart and purchased the cheapest phone available if SMS was the only form of communication that she enjoyed.

                                  You could say the same thing about her email. Unlike the phone, you don't have to buy something, you just borrow anyone else's.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @Dashrender said in Why Do People Still Text:

                                    But seriously? SMS and SMS only? I suppose, if you're millennial enough you might refuse to use email. She used no other form of communication what so ever?

                                    She's Gen X, but never worked in an email environment. Too old to have had it in schools, work types that never had it at work.

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Dashrender
                                      last edited by

                                      @Dashrender said in Why Do People Still Text:

                                      Now if all of this is to say that the only way Scott had to get in contact with her was via SMS - perhaps they weren't that close, and up to that point, Mary never felt it important enough to provide Scott with secondary forms of communications.

                                      My guess is that she turned on 2FA so lost access to her email. She has NTG email, but couldn't access it either BUT the messages were waiting for her when she got back to a machine.

                                      Very rural, I know her wife doesn't have a computer. I doubt her wife's family does.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Obsolesce
                                        last edited by

                                        @Obsolesce said in Why Do People Still Text:

                                        @Carnival-Boy said in Why Do People Still Text:

                                        Maybe she just came up with a cunning excuse to avoid Scott? We’ve all been there! 😀

                                        There is no excuse. Someone only being available via sms when there's a hundred other options, or refusing other methods isn't worth the effort IMO. Maybe if someone is in a 3rd world country and simply does not have a single other option, even the cheapest 90's flip phone not available in an emergency, or during natural disaster... Then sure, temporarily i can see.

                                        Getting the phone isn't the thing. It's getting the contacts from the phone and the message history.

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Obsolesce
                                          last edited by

                                          @Obsolesce said in Why Do People Still Text:

                                          I know some here like to use anomalies as confirmation bias or to justify a point, but I never buy those.

                                          Planes go down, do you still fly? I'm sure everyone here still does.

                                          The difference is... without spending crazy amounts of time and money, everyone who texts seems to have these problems. Everyone who doesn't text, doesn't. Planes almost never crash, statistically and logically they are safe to fly. Texting, if you pay attention in the real world, doesn't work reliably and logically it's obvious why. So your plane example, if applied to texting, is my point. Logic and observation confirm that it makes no sense.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @Dashrender
                                            last edited by

                                            @Dashrender said in Why Do People Still Text:

                                            This user would have the same issue if their computer was damaged and they didn't have the funds to replace/repair it.

                                            They did, exactly. But unlike texting, the messages and contacts were retained so that when both devices were replaced... one picked up where she left off, one did not. Texting failed where email did not.

                                            Everyone is repeating what I'm saying 😉

                                            1 Reply Last reply Reply Quote 0
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