New PBX - on prem or off?
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@Pete-S said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Pete-S said in New PBX - on prem or off?:
Makes sense. I'm mostly familiar with 3CX and it actually seems to be the opposite there.
The options for each extension are:- PBX Delivers Audio (default off)
- Support Re-Invites (default on)
- Support 'Replaces' header (default on)
Support reinvite on the endpoint does not mean the PBX has it enabled. But I do not know enough about 3CX to tell you without being in a system.
I'm no expert so I don't know. The point of my original post was that the PBX requires very little resources but perhaps that is true only in the few cases where the audio doesn't flow through the PBX.
It's like a soft switch (actually, it IS a soft switch) and it takes almost zero effort to pass the RTP packets around.
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So what did you decide?
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The last conversation I had with him regarding this was that it would go off prem. But there still deciding if they’re even going to do anything.
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@JaredBusch said in New PBX - on prem or off?:
The last conversation I had with him regarding this was that it would go off prem. But there still deciding if they’re even going to do anything.
huh - I don't recall that. you do have a better memory than me though.
we've had zero movement in my company on this - though, we finally have a meeting to start it next week.
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@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
The last conversation I had with him regarding this was that it would go off prem. But there still deciding if they’re even going to do anything.
huh - I don't recall that. you do have a better memory than me though.
we've had zero movement in my company on this - though, we finally have a meeting to start it next week.
To start the deployment of a PBX that has yet to be settled on a solution, where it will reside and how it will be configured.
Are you sure you don't work with me? Sounds like my place of business from time to time.
WAIT WAIT WAIT GO (can it be complete in 5 minutes)
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@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
The last conversation I had with him regarding this was that it would go off prem. But there still deciding if they’re even going to do anything.
huh - I don't recall that. you do have a better memory than me though.
we've had zero movement in my company on this - though, we finally have a meeting to start it next week.
To start the deployment of a PBX that has yet to be settled on a solution, where it will reside and how it will be configured.
Are you sure you don't work with me? Sounds like my place of business from time to time.
WAIT WAIT WAIT GO (can it be complete in 5 minutes)
huh? are you reading something I didn't write? We're not starting a deployment next week - we're starting meeting to discuss options next week.
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@Dashrender said in New PBX - on prem or off?:
@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
The last conversation I had with him regarding this was that it would go off prem. But there still deciding if they’re even going to do anything.
huh - I don't recall that. you do have a better memory than me though.
we've had zero movement in my company on this - though, we finally have a meeting to start it next week.
To start the deployment of a PBX that has yet to be settled on a solution, where it will reside and how it will be configured.
Are you sure you don't work with me? Sounds like my place of business from time to time.
WAIT WAIT WAIT GO (can it be complete in 5 minutes)
huh? are you reading something I didn't write? We're not starting a deployment next week - we're starting meeting to discuss options next week.
I was reading into what you were saying, on purpose. Yes.
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@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
It's mainly just a math question.
the $20/m plan is to small, the $40/m plan could be a possibility - assuming the company is HIPAA compliant - and those that claim to be tack on a HUGE fee because they get to say they are HIPAA compliant... but, again, the $40/m plan could be doable as it's less than the $80 or so I pay now for two lines.
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
/sigh
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https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
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@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
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@Skyetel said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
Nice - thanks
*EDIT - total brain fart!
I do 700 Pages A DAY. That's more than 14000 a month. Their listed large account is 2500 pages, and costs $80 - the same I pay today... so no, this service would likely cost me 2-5 times more than I pay now...
Below this no longer matters.
This pricing is clearly better than my current pricing... now to see how badly it destroys my workflow, and how do I send outgoing faxes?I still need the "walk up and drop the fax on the machine" option for users.
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@Dashrender said in New PBX - on prem or off?:
@Skyetel said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
Nice - thanks
This pricing is clearly better than my current pricing... now to see how badly it destroys my workflow, and how do I send outgoing faxes?
I still need the "walk up and drop the fax on the machine" option for users.
They offer ATAs too - so you can keep the fax machine on the ground for the users.
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Total brain fart!
I do 700 pages PER DAY. That's more than 14,000 a month. Their listed large account is 2500 pages, and costs $80 - the same I pay today... so no, this service would likely cost me 2-5 times more than I pay now...
2500 pages = $80
each extra = $0.04$80 + (700 * 22 - 2500) * .04 = $596
That's more than 7 times more than I pay now.
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@Dashrender 700 faxes a day... bah I feel sorry for you.
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@DustinB3403 We are over 5k a day
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@Dashrender Orthopaedics offices + surgery centers. Around 50 buildings
