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    Windows update and Sophos

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    sopos windows update windows
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    • dbeatoD
      dbeato @travisdh1
      last edited by

      @travisdh1 said in Windows update and Sophos:

      https://support.microsoft.com/en-gb/help/4493467/windows-8-1-update-kb4493467
      https://support.microsoft.com/en-gb/help/4493472/windows-7-update-kb4493472

      Both react negatively when running Sophos. You're not able to login.

      They effect all currently supported versions of Windows, not just Window 7 and 8 like the links would lead you to believe.

      No prizes for guessing which anti-virus dashboard we use.

      We have various customers with Sophos Central and I have not seen the reported issue but will find out soon enough....

      1 Reply Last reply Reply Quote 1
      • wrx7mW
        wrx7m
        last edited by

        This is the only known issue with this update. Seems like you wouldn't want this to happen either lol
        d86f24e3-e82f-44da-ab0b-b7850999c3d8-image.png

        1 Reply Last reply Reply Quote 1
        • dbeatoD
          dbeato
          last edited by

          Update on this
          https://www.computerworld.com/article/3387984/widespread-reports-of-freezing-with-yesterday-s-win7-and-8-1-monthly-rollups-kb-4493472-and-kb-4493.amp.html?__twitter_impression=true

          1 Reply Last reply Reply Quote 2
          • black3dynamiteB
            black3dynamite
            last edited by

            We are using using Sophos and haven't seen any issues yet. I wonder if its the threat protection or application control policy settings that is affecting the updates.

            1 Reply Last reply Reply Quote 0
            • magicmarkerM
              magicmarker
              last edited by

              Running Sophos Central Endpoint here. Have had zero issues on Windows 7 machines after installing 4493472 last night. I have about 35 Windows 7 machines in my domain.

              1 Reply Last reply Reply Quote 1
              • dbeatoD
                dbeato
                last edited by

                Update on this
                5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                KB Article Updated
                https://community.sophos.com/kb/en-us/133945

                wrx7mW 1 Reply Last reply Reply Quote 1
                • wrx7mW
                  wrx7m @dbeato
                  last edited by

                  @dbeato said in Windows update and Sophos:

                  Update on this
                  5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                  KB Article Updated
                  https://community.sophos.com/kb/en-us/133945

                  Finally, it isn't webroot that is causing a problem. Has sophos released anything about this?

                  travisdh1T 1 Reply Last reply Reply Quote 0
                  • travisdh1T
                    travisdh1 @wrx7m
                    last edited by

                    @wrx7m said in Windows update and Sophos:

                    @dbeato said in Windows update and Sophos:

                    Update on this
                    5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                    KB Article Updated
                    https://community.sophos.com/kb/en-us/133945

                    Finally, it isn't webroot that is causing a problem. Has sophos released anything about this?

                    Just what's been posted here already. Nothing about a fix yet.

                    Our office was swamped from dealing with this today.

                    1 Reply Last reply Reply Quote 0
                    • dbeatoD
                      dbeato
                      last edited by

                      All the customers using Sophos from us are using Central so no affected here.

                      1 Reply Last reply Reply Quote 2
                      • wrx7mW
                        wrx7m
                        last edited by

                        https://www.bleepingcomputer.com/news/microsoft/microsofts-april-2019-updates-are-causing-windows-to-freeze/

                        Looks like it isn't just Sophos.

                        1 Reply Last reply Reply Quote 1
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