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    Konica Minolta BizHub C3850 No Printing on Windows 10

    Scheduled Pinned Locked Moved IT Discussion
    windowswindows 10printerkonica minoltabizhub c3850
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    • DustinB3403D
      DustinB3403
      last edited by

      I assume you're printing over a network?

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Correct. The installer sets up a TCP/IP port for it.

        1 Reply Last reply Reply Quote 0
        • NerdyDadN
          NerdyDad
          last edited by

          Have you rebooted the printer?

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • wrx7mW
            wrx7m
            last edited by

            Assuming you are not using a windows server to share, correct?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403
              last edited by

              Have you put wireshark on this yet and confirmed if jobs are actually leaving your laptop?

              Can you not manually add the printer via IP ?

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @wrx7m
                last edited by

                @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                Assuming you are not using a windows server to share, correct?

                Correct, we are not. Direct printing to the printer itself.

                1 Reply Last reply Reply Quote 0
                • travisdh1T
                  travisdh1
                  last edited by

                  The printer has been power cycled after the reboot, right? (Covering the silly questions here.)

                  1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @NerdyDad
                    last edited by

                    @NerdyDad said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                    Have you rebooted the printer?

                    Ten minutes ago, yes.

                    1 Reply Last reply Reply Quote 2
                    • wrx7mW
                      wrx7m
                      last edited by

                      And there is only one machine that you are trying to print from; you don't have any other devices to test with?

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Screenshot from 2018-12-06 14-07-53.png

                        That update today could have been an issue.

                        wrx7mW dbeatoD 2 Replies Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @wrx7m
                          last edited by

                          @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          And there is only one machine that you are trying to print from; you don't have any other devices to test with?

                          Only one for now, correct.

                          wrx7mW 1 Reply Last reply Reply Quote 0
                          • wrx7mW
                            wrx7m @scottalanmiller
                            last edited by

                            @scottalanmiller Try another to try and narrow it down.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • wrx7mW
                              wrx7m @scottalanmiller
                              last edited by

                              @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                              Screenshot from 2018-12-06 14-07-53.png

                              That update today could have been an issue.

                              You can try rolling it back.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @wrx7m
                                last edited by

                                @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                @scottalanmiller Try another to try and narrow it down.

                                Those work.

                                1 Reply Last reply Reply Quote 0
                                • DustinB3403D
                                  DustinB3403
                                  last edited by

                                  I've had issues with the custom TCP/IP ports some of these printers create, where they just don't work (for whatever Windows) reason.

                                  I'd try adding the printer directly via the IP address and see if you can get it to print.

                                  1 Reply Last reply Reply Quote 0
                                  • dbeatoD
                                    dbeato @scottalanmiller
                                    last edited by

                                    @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                    today could have been an issue

                                    We have a similar situation with a customer, so I will need to find out what the deal is.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 1
                                    • scottalanmillerS
                                      scottalanmiller @wrx7m
                                      last edited by

                                      @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                      @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                      Screenshot from 2018-12-06 14-07-53.png

                                      That update today could have been an issue.

                                      You can try rolling it back.

                                      Trying that.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @dbeato
                                        last edited by

                                        @dbeato said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                        @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                        today could have been an issue

                                        We have a similar situation with a customer, so I will need to find out what the deal is.

                                        Oh great, lol.

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          KB4100347 removed. rebooting now.

                                          1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403
                                            last edited by

                                            @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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