Sudden blackouts Windows 101803
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So we have a new computer (ASRock A320M-HDV + AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G)which was just deployed last friday that keeps getting sudden blackouts. At first those blackouts completely froze the computer, we updated to the lastest driver directly from AMD which fixed the freezing but the user keeps getting the blackouts.
Anyone have any idea what else could be done to fix the issue?
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Latest AMD driver stopped the freezing. Going to try falling back to a different one, though.
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So the latest theory... corrupted user profile. The issue seems to be completely tied to a single user being the one logged in.
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@romo Step one is to test the hardware. Memtest for testing all the memory for a couple of hours at least. And then the harddrive (I assume SSD)? And then the power supply. If your hardware isn't stable you can look for software problems until the cows come home.
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@pete-s said in Sudden blackouts Windows 101803:
@romo Step one is to test the hardware. Memtest for testing all the memory for a couple of hours at least. And then the harddrive (I assume SSD)? And then the power supply. If your hardware isn't stable you can look for software problems until the cows come home.
We did that for days, nothing has every come up.
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@scottalanmiller said in Sudden blackouts Windows 101803:
So the latest theory... corrupted user profile. The issue seems to be completely tied to a single user being the one logged in.
Interesting thought, Scott...
@Romo -- What happens if you log in as admin or something?
Check the Event Viewer for graphics driver crashes?
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@scottalanmiller said in Sudden blackouts Windows 101803:
@pete-s said in Sudden blackouts Windows 101803:
@romo Step one is to test the hardware. Memtest for testing all the memory for a couple of hours at least. And then the harddrive (I assume SSD)? And then the power supply. If your hardware isn't stable you can look for software problems until the cows come home.
We did that for days, nothing has every come up.
Sorry to hear that. If you don't want to regress to older versions I think you may just have to live with it for a while. The latest AMD driver is like 2 days old or something and 1803 a couple of months. Everything will probably be sorted in a couple of months.
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@dafyre I had only tested from the admin profile but didn't get any screen flashes or blackouts while using screen connect until today, the user left her session open and I remoted in.
I didn't get her blackouts but I did get constant screen flashes that maybe cause the blackouts on her monitors, so that got us thinking that somehow it could a user profile issue. We have deployed the same build to other users and no one else has reported the issue.
So for tomorrow, we have a new local account set for her to test, hopefully, this fixes the issues.
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@romo
I would from time to time see issues with the video and it resolved with the forced re-install of the SC agent.This can be done from the SC panel, so isn't terrible to do.
And it may not work.
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@gjacobse Will be doing this as well, thanks Gene
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The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
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@dbeato said in Sudden blackouts Windows 101803:
The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
We've got VERY little of that, totally clean internal build.
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@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
We've got VERY little of that, totally clean internal build.
okay, so are you using a Golden Image correct?
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@scottalanmiller said in Sudden blackouts Windows 101803:
We've got VERY little of that, totally clean internal build.
@dbeato said in Sudden blackouts Windows 101803:
okay, so are you using a Golden Image correct?
The former does mot mean the latter. Though it does mean the latter is at least possible. But it is highly unlikely. Using imaging takes more resources, that mostly is not worth it.
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@dbeato said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
We've got VERY little of that, totally clean internal build.
okay, so are you using a Golden Image correct?
Just the Windows install media.
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@jaredbusch said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
We've got VERY little of that, totally clean internal build.
@dbeato said in Sudden blackouts Windows 101803:
okay, so are you using a Golden Image correct?
The former does mot mean the latter. Though it does mean the latter is at least possible. But it is highly unlikely. Using imaging takes more resources, that mostly is not worth it.
Correct, it's a small environment and this is the first of new machines. We'd be making a golden image for about eight people. Which could make sense, but as we are planning to move to Windows Home, instead of Pro, it makes even less sense going forward.
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Tried this, but it didn't work...
Timeout Detection and Recovery is a Windows feature that can detect when the video adapter hardware or a driver on your computer has taken longer than expected to complete an operation. When this occurs, Windows attempts to recover and reset the graphics hardware. If the GPU is unable to recover and reset the graphics hardware in the time permitted (two seconds), your system may become unresponsive, and display the error message “Display driver stopped responding and has recovered.”
Giving it 8 seconds instead of the default two as recommended by Microsoft to fix some issues
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@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
We've got VERY little of that, totally clean internal build.
okay, so are you using a Golden Image correct?
Just the Windows install media.
So you just reinstall Windows which is fine. Which we do, but the issue happened to companies that just had the standard image (OEM) from Dell and the Dell Support Services were there.
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@jaredbusch said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
We've got VERY little of that, totally clean internal build.
@dbeato said in Sudden blackouts Windows 101803:
okay, so are you using a Golden Image correct?
The former does mot mean the latter. Though it does mean the latter is at least possible. But it is highly unlikely. Using imaging takes more resources, that mostly is not worth it.
Yeah, you are correct. Small customers rarely would want to do imaging for us, so we reinstall most of the time to have a clean OS.
