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    Reset corrupt Personal certificate store in Windows 10

    Scheduled Pinned Locked Moved IT Discussion
    windows 10
    12 Posts 3 Posters 18.9k Views
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    • ObsolesceO
      Obsolesce
      last edited by

      What do you mean she can't access it?

      What happens if you run: certmgr.msc
      Then go to Personal > Certificates?

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      • KellyK
        Kelly
        last edited by

        There is nothing under Personal. The Certificates folder is not there. When I attempt to import a cert I get a generic error message about the store being full or read only (user is local admin, certmgr was launched with admin rights).

        ObsolesceO 1 Reply Last reply Reply Quote 0
        • ObsolesceO
          Obsolesce @Kelly
          last edited by

          @Kelly said in Reset corrupt Personal certificate store in Windows 10:

          There is nothing under Personal. The Certificates folder is not there. When I attempt to import a cert I get a generic error message about the store being full or read only (user is local admin, certmgr was launched with admin rights).

          That's odd. I haven't seen that before.

          If another user logs in to that computer, do they have the same issue?

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          • KellyK
            Kelly
            last edited by

            I haven't tried another user. I would be surprised if they experienced the same issue since, I believe, the personal cert store is user specific.

            That said, I'd really rather not rebuild her profile, but I suppose I will if I have to.

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            • dafyreD
              dafyre
              last edited by

              Try.... certutil -repairstore My ?

              KellyK 1 Reply Last reply Reply Quote 0
              • ObsolesceO
                Obsolesce
                last edited by

                Are users' personal certificates in AD? What happens if you open certmgr.msc and then check in "Active Directory User Object" > Certificates? Credential Roaming puts them there.

                KellyK 1 Reply Last reply Reply Quote 0
                • KellyK
                  Kelly @Obsolesce
                  last edited by

                  @Tim_G said in Reset corrupt Personal certificate store in Windows 10:

                  Are users' personal certificates in AD? What happens if you open certmgr.msc and then check in "Active Directory User Object" > Certificates? Credential Roaming puts them there.

                  Not there yet. I'm hoping to move that direction, but we're about 90% Mac, so the impetus for centralization hasn't been there.

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                  • KellyK
                    Kelly @dafyre
                    last edited by

                    @dafyre said in Reset corrupt Personal certificate store in Windows 10:

                    Try.... certutil -repairstore My ?

                    I'll give that a whirl.

                    KellyK 1 Reply Last reply Reply Quote 0
                    • KellyK
                      Kelly @Kelly
                      last edited by

                      @Kelly said in Reset corrupt Personal certificate store in Windows 10:

                      @dafyre said in Reset corrupt Personal certificate store in Windows 10:

                      Try.... certutil -repairstore My ?

                      I'll give that a whirl.

                      Just fiddling with that command on my local box, and it looks like it will only allow me to run against a certificate, not the entire store. There don't appear to be any certs in the personal store currently as the Certificate folder is not there.

                      ObsolesceO 1 Reply Last reply Reply Quote 0
                      • ObsolesceO
                        Obsolesce @Kelly
                        last edited by

                        @Kelly

                        Looks like you'll just have to rename the users profile. I don't do it that often but I think it's just a matter of

                        • rebooting and logging in as another local admin user

                        • renaming the problematic user profile to user.old or something

                        • deleting the registry key for that users profile

                        • Then finally logging back in as that user, then copying back the users stuff from the user.old profile folder.

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                        • ObsolesceO
                          Obsolesce
                          last edited by

                          But you might want to see if the same thing happens first when another user logs in. If so, then it's not a user profile issue most likely.

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