NextCloud and PHP 7
-
I understand the perspective of both sides on this. I see Jared's frustrations and I see the NC team's frustrations.
From Jared's side of it, I do believe you are owed an answer.
I can also see the frustration from the NC team. They make a really nice, capable product and probably 98% of users are using it for free. They need to sell support to keep their doors open.
-
@IRJ paid support for a basic install though?
-
@IRJ said in NextCloud and PHP 7:
I understand the perspective of both sides on this. I see Jared's frustrations and I see the NC team's frustrations.
From Jared's side of it, I do believe you are owed an answer.
I can also see the frustration from the NC team. They make a really nice, capable product and probably 98% of users are using it for free. They need to sell support to keep their doors open.
But at the same time their recommendations and such need to be accurate.
-
@IRJ said in NextCloud and PHP 7:
I understand the perspective of both sides on this. I see Jared's frustrations and I see the NC team's frustrations.
From Jared's side of it, I do believe you are owed an answer.
I can also see the frustration from the NC team. They make a really nice, capable product and probably 98% of users are using it for free. They need to sell support to keep their doors open.
As someone who only sells his time, I very much understand that. But they need to provide a working installation method for the listed operating systems or remove them. If CentOS 7 was not listed, I would either do it myself on CentOS 7 and accept that risk, or I would switch to a different operating system.
As many of you know I prefer CentOS, but I have nothing against running something else when it is the only supported method. Hence, I run Ubuntu for my UniFi controller.
-
@IRJ said in NextCloud and PHP 7:
I can also see the frustration from the NC team. They make a really nice, capable product and probably 98% of users are using it for free. They need to sell support to keep their doors open.
I think having a fully enterprise ready, recommended install path is really important, though. I get both sides and at a high level, it makes sense. What I would be happy with is a change of recommendations, for example. Make Fedora or Tumbleweed the recommended way to go.
The issue that I have, which is a little different than Jared's but not much, is that even if I pay for NextCloud support, I'm still left on an unsupported platform. CentOS 7 doesn't have a supported PHP 7 option. There is a moderately good option in IUS, but it is not considered a really enterprise approach. So I'm caught in that middle ground. There is no vendor willing to cover the whole installation and no one stands behind the final product. There is a gap in the stack, and a pretty big one. But one that would not be that hard to fix and has been an issue that is well known for a long time.
-
I just happened to write this four weeks ago, but really applies here.
https://mangolassi.it/topic/12477/supported-mismatch-can-you-call-that-supported
-
@scottalanmiller said in NextCloud and PHP 7:
@IRJ said in NextCloud and PHP 7:
I can also see the frustration from the NC team. They make a really nice, capable product and probably 98% of users are using it for free. They need to sell support to keep their doors open.
I think having a fully enterprise ready, recommended install path is really important, though. I get both sides and at a high level, it makes sense. What I would be happy with is a change of recommendations, for example. Make Fedora or Tumbleweed the recommended way to go.
The issue that I have, which is a little different than Jared's but not much, is that even if I pay for NextCloud support, I'm still left on an unsupported platform. CentOS 7 doesn't have a supported PHP 7 option. There is a moderately good option in IUS, but it is not considered a really enterprise approach. So I'm caught in that middle ground. There is no vendor willing to cover the whole installation and no one stands behind the final product. There is a gap in the stack, and a pretty big one. But one that would not be that hard to fix and has been an issue that is well known for a long time.
And to clarify, I am looking for exactly that type of information. We all know that PHP 5.6+ is not available on CentOS 7. We all know there are many ways to get it.
All they have to do is either remove CentOS as an option or say we support X method of PHP 5.6+ installation.
Personally I prefer the Remi approach because adding his repository adds only PHP related items for the most part. That is the only reason the repository exists. Remi also works with upstream, so often what is in his repo gets added eventually to core or extras.
Others like IUS approach because it keeps things separate.
-
And NextCloud finally responded. It seems their attitude towards their community is actually not any different than it was when they were ownCloud.
When they were ownCloud, it was repeated continually on their forums that there was no support or or any point in using their forums. If you wanted a answer you had to open a bug report on the tracker.
NextCloud has now said, through @jospoortvliet that if you want any kind of answer from NextCloud, that you have to be a paying customer and that their forums are not worth using.
https://help.nextcloud.com/t/what-is-the-supported-php7-installation-method-for-centos-7/9832/17
-
NextCloud is a really good product. I wouldn't let this incident effect how good their product is for FREE.
Bottom line is that if they don't sell their support, the product will no longer be supported at all.
-
@IRJ said in NextCloud and PHP 7:
NextCloud is a really good product. I wouldn't let this incident effect how good their product is fore FREE.
Bottom line is that if they don't sell their support, the product will no longer be supported at all.
I think that that, too, is part of Jared's concern and having a good officially supported end to end deployment proposal encourages people to buy support.
-
@IRJ said in NextCloud and PHP 7:
NextCloud is a really good product. I wouldn't let this incident effect how good their product is fore FREE.
Bottom line is that if they don't sell their support, the product will no longer be supported at all.
it hasn't. i have my guide finished. last night. I will get it posted later. enroute to St. Louis atm.
-
And the answer is you use SCL.
https://docs.nextcloud.com/server/11/admin_manual/installation/php_55_installation.html
Is there some reason no one could point me to this instead of being completely unhelpful?
It is obvious I missed it when going through the instructions the first 3 times I have done this for NextCloud.
-
@JaredBusch said in NextCloud and PHP 7:
And the answer is you use SCL.
https://docs.nextcloud.com/server/11/admin_manual/installation/php_55_installation.html
Is there some reason no one could point me to this instead of being completely unhelpful?
It is obvious I missed it when going through the instructions the first 3 times I have done this for NextCloud.
Mostly because I either missed it, or never used it in favor of PHP7.
-
@travisdh1 said in NextCloud and PHP 7:
Mostly because I either missed it, or never used it in favor of PHP7.
WTF?
- I was speaking of the people on the NextCloud forum.
- You would still use SCL for any PHP > 5.4 on RHEL
