Ideas for ITSP and MSP Internal and Customer Documentation
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
As for business, you have O365, are you looking to dump that?
It's $16/mo/user for the SharePoint and MS Office features that are used for only this documentation. That's a very heavy price tag for something that isn't as nice and useful as a wiki.
It's that much? On the E plans?
I will have to see if I have access to OneNote on SharePoint on my Business plan account.
Yes. Email is $4. E3 is $20. Difference for Sharepoint with MS Office is $16.
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Sure but my $5 or $6/m/u plan gives me SharePoint.... So I don't need the $20/m/u account...
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So MediaWiki lacks robust access controls. That's a major failing.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
So MediaWiki lacks robust access controls. That's a major failing.
That is a big deal. We have contractors that work on a specific client. With SharePoint I can give them access to only what I want them to see. Not all our client data.
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The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
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@Minion-Queen said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
So MediaWiki lacks robust access controls. That's a major failing.
That is a big deal. We have contractors that work on a specific client. With SharePoint I can give them access to only what I want them to see. Not all our client data.
Yup, and lots of wikis have it, just not MediaWiki.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
I'm not aware of that working. Have you tried that?
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
I'm not aware of that working. Have you tried that?
I will tonight.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
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Looking at DokuWiki. Have not used it in a very long time. Looks like it might do stuff better than MediaWiki these days.
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One thing that I like a lot is that both MediaWiki and DokuWiki are included in Fedora Server, so no need for a single external package.
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Last place I worked I made a Drupal site for documentation, logging (maintenance logs, QA logs, safety logs, etc), issue tracking with manufactured parts, shipping and receiving tracking (the shipper could sign on a tablet with their finger), and some other stuff. Access controls can be very granular.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
That is just a disaster to think about. And the answer is you cannot do anything useful from the app. It makes new books in your onedrive space, not on the sharepoint team site space. So useless.
What is your lock up on OneNote?
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
Ability to strictly tag metadata would be awesome (like maintain an actual customer list and have that be a tag on each page). And just ad hoc tags would be great, too.
This is the key feature I want after security and media rich capabilities.
Historically, wiki systems suck donkey balls for getting information back out of them unless an insane amount of organizational time is dedicated to keeping everything linked and such.
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@Minion-Queen said in Ideas for ITSP and MSP Internal and Customer Documentation:
Microsoft pretty much screwed partners on licensing. So we went from 75 licenses of E3 O365 down to 10. Which brought up something that Scott and I discuss every year when it's time for renewal. Do we want to stay bound to MS for our documentation (among other things).
This year the answer was a loud and resounding NO! So now we move to something a bit more flexible. What that is.... well we are trying to figure that out.
Our partner level only grants us 5 E3 licenses. Conveniently there are currently only 6 of us.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
We feel that a wiki is likely the best answer, but I hate to inject that opinion and just overlook other viable options. And I hate to just jump on the most popular wiki(s) and potentially ignore something really interesting or important.
I really want something setup for our use here @Bundy-Associates also. I keep looking at different option, but cannot find something with everything I want.
I have finally settled on using either a wiki or a NodeBB forum.
Using NodeBB is easily a workable answer for a smaller ITSP like us. Custom permissions per category are easy. Posts can be moved to a new topic if collaboration with a person who should not have general access is required, etc.
It handles all screen formats and has great media capabilities (obviously do not use the imgur plugin for pictures) as well as allowing file uploads.
Tags per topic are enough (unlike needing tags on posts for here) because there will rarely be a conversation running off any of the threads that are not strictly on topic.
