Testing Out Comodo One RMM and Helpdesk
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One of my biggest complaints / concerns about Comodo One has been that the interface seems to be rather slow for initial login. After I get logged in, it seems to be fine.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
OK I spoke to soon, while it did take better than 2 mins, the page finally did load without restarting FF.
For those that care, this was a second attempt. The first attempt I left the page attempting to log on for over 5 mins before killing the tab, then working on something else.
How many ads are on the page?
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@nadnerB said
How many ads are on the page?
None...It's a marketing product meant to gather data on your environments, upsell you Comodo Services and get you to become a member of their MSP consortium.
A lot of the products/interfaces have been bolted together by the looks of it.
For something which feels like a pet project by their marketing guys, I'm not willing to buy into it, I might be wrong.
But when you have a company who do stunts like this... http://arstechnica.com/tech-policy/2016/06/800-pound-comodo-tries-to-trademark-upstart-rivals-lets-encrypt-name/
I bet they've not changed their stripes.
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Righto, thanks @Breffni-Potter
I still reckon that there's some beacons or page analytic plugins lurking in the code of each page, so your usage information is being slurped by someone.Just for clarity on what I'm on about, here's a list of things that hide in the Spiceworks Help Desk (local install).
Most of these are not blocked by ad blockers. -
@nadnerB
Which plugin is that?Its Ghostery.. oops haha didnt see the header. -
Lack of RESTful API on the helpdesk is a negative. Finding your ticket number and sharing it with people who need it isn't clear and obvious like, say, Spiceworks.
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Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
I simply told them that I would check things out on my own and call them back when I had questions. I've used it a little bit, and the RMM parts seem to work fine. Never heard back from a sales rep though.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
NTG is probably the biggest fish to nibble at the bait
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
It has an easy solution "Sorry No hablo inglés"
Works great for me.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
It's been pretty bad, that's for sure.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.
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@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
Or they do and really want to avoid customers.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.
Maybe you should request a different Agent / Report the one you have as being pushy?
I've received I grand total of three emails from them. I told my Rep I'd check back in if I had any questions... I haven't had any questions yet, and they still have not emailed me back.
