Testing Out Comodo One RMM and Helpdesk
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@Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:
Free AND Hosted? How is that supposed to work? What do they sell so they can make money?
They sell additional modules like antivirus.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:
Free AND Hosted? How is that supposed to work? What do they sell so they can make money?
They sell additional modules like antivirus.
It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .
Not a bad idea really.
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@JaredBusch said
It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .
Not a bad idea really.
When we were looking at RMM, we decided on N-Able, who works the same way.
Freemium, exactly the right word!
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Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
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@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.
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@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.
Doesn't seem to.
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How goes the bandwidth with those agents phoning home?
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I have comodo one, but I need to spend more time with it.
I have been using their Endpoint management system with great results. But they are going to mothball that solution, and go fully cloud based.
I will be forced to move to that platform fully myself, or find something else. But for the price it's nice. Also they have their version of the malware analysis tool ( like anubus)
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Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Awesome, except that now I have to work on that ticket
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Someone at the SpiceCorp of Chicagoland last night is a new user of Comodo RMM and likes it.
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So far it seems pretty good. We still have a LOT of testing to do but it's working well.
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What were you using before? and why are you leaving it?
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We have been using hosted Spiceworks. It does so little and doesn't even work consistently. So we are looking for a new option. So far the RMM side of Comodo One seems really awesome too.
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@Minion-Queen I've been seeing people comment on that recently. Login and access issues?
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This will run along side your Screen Connect install, right?
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Just making sure.
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Any RMM should have a remote access method. Otherwise it is not a good RMM.
But my understanding of Comodo One is that it does some RPD type thing. Not looked into it personally.
