HP response time
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@Breffni-Potter
Commented:Curious - In the past when I dealt with HP Support they were pretty on the ball with getting it handled. How was this laptop purchased? Was it through a Retail Outlet, VAR or direct from HP?
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@gjacobse apparently I can moderate your reply..... IE Delete it...
I wonder if I became a mod overnight...
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that's weird. can you delete this?
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No it's on SW.
Sorry left that tidbit out.
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Bought from HP direct.Why did I do it...why!!! Silly silly me.
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To bad you have that Fake HP person trying to help you.
I had a situation last year where I sent in a laptop 4 different times and it was never fixed. They returned the same device to me each time, twice with different HDs and once with new MB, they claimed.
I reached out to PRISCILLA and she had a replacement unit (completely new unit) within a week. I mailed the bad one back to her.
Sigh, HP even seems to be going down hill on the normal support channels.
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Dell are a bit better than everyone else, but everyone is falling apart.
The only exception is a local vendor in the UK I like, they do whitebox systems, with warranty, on site engineer, ect.
Price is a bit more than the HP/DELL systems, but they come with no bloatware, no malware, installed as you want, put together really nicely.
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@Breffni-Potter said:
Dell are a bit better than everyone else, but everyone is falling apart.
The only exception is a local vendor in the UK I like, they do whitebox systems, with warranty, on site engineer, ect.
Price is a bit more than the HP/DELL systems, but they come with no bloatware, no malware, installed as you want, put together really nicely.
If you can get good support when you call them, and get someone local-ish to you, then it may be worth it!
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@Breffni-Potter said:
Dell are a bit better than everyone else, but everyone is falling apart.
The only exception is a local vendor in the UK I like, they do whitebox systems, with warranty, on site engineer, ect.
Price is a bit more than the HP/DELL systems, but they come with no bloatware, no malware, installed as you want, put together really nicely.
Have you considered buying Microsoft Signature edition devices? They are full retail, come with the manufacture's warranty, but come with no crapware on them. MS buys them from the vendors, and cleans them up.
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The choice is very poor in the UK, it might be better in the US market.
The whitebox vendor can beat that price, for better spec, with a pro OEM license, for £150 less.
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@DustinB3403 said:
@gjacobse apparently I can moderate your reply..... IE Delete it...
I wonder if I became a mod overnight...
Odd... I have the option as well. (in SW)
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@RamblingBiped said:
@DustinB3403 said:
@gjacobse apparently I can moderate your reply..... IE Delete it...
I wonder if I became a mod overnight...
Odd... I have the option as well. (in SW)
So do I...
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But does it work?
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@Breffni-Potter said:
The choice is very poor in the UK, it might be better in the US market.
The whitebox vendor can beat that price, for better spec, with a pro OEM license, for £150 less.
On a laptop? Cool! MS is probably getting killed on the taxes side, so assuming it's apples to apples, and not some no name whitebox laptop...
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A whitebox laptop.... hrm...
I wonder.
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It's not Apples to Apples, I am specifically talking about non Hp/Dell/Lenovo and talking about whitebox machines
They've lasted as long as the branded equivilants
The price is a bit more, but the benefits are bigger.
The support value is huge.
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@Breffni-Potter said:
It's not Apples to Apples, I am specifically talking about non Hp/Dell/Lenovo and talking about whitebox machines
They've lasted as long as the branded equivilants
The price is a bit more, but the benefits are bigger.
The support value is huge.
I've never dealt with whitebox laptops, desktops sure - and personally no thanks, but I'm glad you're having good luck with them.
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Still no contact from HP
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You would think that they would be aware that people would be discussing every case of them not responding. None of this kind of stuff ever stays private any longer.
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I really don't believe in dragging things out like that but when it comes to the vendors.
Received an email from HP at 17:41 Friday, apparently they tried to contact by phone, was told to send an email to support quoting a case number.
7 Business days since contacting support, no sign of it being sorted quickly, It's actually cheaper now to buy a unit from another vendor/reseller and get a refund on this unit.
