Free PBX outbound calls failing.

Dashrender

Can Vitelity tell you if they reached their 10 concurrent call max?

DustinB3403

50 extensions with only 10 lines.

I'd have to agree with your initial idea that all of the lines are in use. Are there any reports you can run against the system to see what lines, extension, and duration of the call?

Dashrender

LOL - we had 80+ extensions with 65 users and only 12 lines when I first started. We upgraded from 12 POTS lines to a PRI, and the influx of calls overwhelmed us.

art_of_shred

I've been watching the System Status dashboard for a while, hoping to see a spike that puts confidence in what I am suspecting. I'm not exactly an "expert" in Free PBX just yet, and I've yet to find a useful report to address this. Vitelity does not have a report for this, either.

DustinB3403

@art_of_shred said:

I've been watching the System Status dashboard for a while, hoping to see a spike that puts confidence in what I am suspecting. I'm not exactly an "expert" in Free PBX just yet, and I've yet to find a useful report to address this. Vitelity does not have a report for this, either.

Does Vitelity have a Call usage report that you could use critical thinking (many vendors don't do this) and say "oh hey we did have 10 calls at 10:00AM that day"

Dashrender

huh, Seems like someone somewhere should have console that shows the number of concurrent calls.

Does FreePBX offer any reports that would show the number of concurrent calls at a given time?

Sounds pretty useful if they don't.

JaredBusch

Someone did add something, but it apparently never took off. It does work, but is not pretty.

I just installed the latest version of POSSA/freepbx-Call-Statistics (github link)

Download link: http://pbxossa.org/files/callstatistics/

JaredBusch

@art_of_shred it looks like this

DustinB3403

That's exactly what he needs though. But will it show events prior to it being installed?

Dashrender

@DustinB3403 said:

That's exactly what he needs though. But will it show events prior to it being installed?

Depends on where it gets it's data.

JaredBusch

Note, I said I just installed it.

For the record though, it uses the FreePBX CDR data.

art_of_shred

@JaredBusch said:

Note, I said I just installed it.

For the record though, it uses the FreePBX CDR data.

That makes sense, and it is what I really need. Thanks!

Dashrender

@JaredBusch said:

Note, I said I just installed it.

For the record though, it uses the FreePBX CDR data.

So where you able to see time lines for times before you installed it?

coliver

Does Vitelity have a limit on the number of calls per time unit that can be placed? Like 3-5 calls per second but you can have 10 simultaneous calls? I don't remember seeing that in the fine print but it may very well be the case.

art_of_shred

I am only aware of the 10 call limit, no time restraint.

art_of_shred

@Minion-Queen just informed me that the time constraint is a Voice Pulse thing, not Vitelity... part of why she likes Vitelity better.

Dashrender

@coliver said:

Does Vitelity have a limit on the number of calls per time unit that can be placed? Like 3-5 calls per second but you can have 10 simultaneous calls? I don't remember seeing that in the fine print but it may very well be the case.

Man, that could be a big deal in a large organization.