• Helpdesk Ticketing Software Recommendations

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    C

    I like Trello. I currently use a similar self-written system for ticketing and general task management based around scrum and kanban boards (scrumban). The main flaw I've had with it (and the reason for moving to something else) is the management of e-mail "conversations". Our calls often involve several e-mails pinging backwards and forwards between users, and the ability to have this managed inside a ticketing system will be a real benefit.

    But the main flaw of ticketing systems is that they're not designed for scrum or kanban. Over 50% of our work is project based, so doesn't fit easily into a standard ticketing systems which is designed around quicker turnaround of calls. I love scrum for project management.

    Between my system, Trello, Zendesk and Asana I can picture the perfect solution. However, there doesn't seem to be one single solution that ticks all my boxes. The only way I'll achieve this is by developing my own system, but the time to do that is really time I should be spending on other jobs.

  • Office 2016 Deployment Tool

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    No one has replied
  • Skype For Business 2016 - Where Can I Download????

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    AVI-NetworkGuyA

    Oh, also, I heard there was an issue with the OneDrive for Business sync client... Trying to find link to article\post...

    MJF tweeted about it earlier... https://twitter.com/maryjofoley

  • Sharepoint farm report

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    AmbarishrhA

    No, i was asked for one of my SP farm report after installation and found this one 🙂

  • SG300-28MP Send WOL Directly from the Switch

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    DustinB3403D

    We already are using powershell, albeit from the US to an overseas office.

    We don't have an IT guy on site for the remote site, it's all Contract Support. I'm uncertain as to why it was fully deployed, rather than a core installation.

    "Easier management of the server" was probably the response to the question.

  • Importance of Cell Phone and Internet

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    scottalanmillerS

    @Carnival-Boy said:

    @scottalanmiller said:

    Introverts were probably happier, they had good excuses to be isolated and removed from people. For extroverts, it was probably horrible for the same reasons.

    I think it's the opposite. Pre-internet, when I used to go to training courses and seminars, during the coffee breaks there was nothing to do so everyone talked to each other. Even me, despite being introverted!

    Now I go to them and everyone is glued to their phones in silence (or talking to the office). I hate it.

    I suspect it isn't so bad in the US, as you're generally a much more friendly and confident bunch, but in the UK it's terrible. One of the main points of going on courses and seminars was to meet people. If I'm not doing that, I may as well stay in the office and join a webinar (webinars - another internet invention that has killed the art of meeting people).

    I guess I didn't go to many of those in the pre-Internet phone era. Some, but never met people as everyone kept to themselves even then (think Office 2003 launch party, for example.)

  • Home Lab XenServer - preferred Storage method

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    scottalanmillerS

    @johnhooks said:

    Here's another question to piggyback off of that one: I know you can use VirtManager to manage Xen vm's but can you use XenCenter to manage Xen without XenServer?

    Not unless you modify Xen to add the necessary APIs.

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    dafyreD

    I thought that screen looked familiar, lol.

  • Home Lab - Odd Issue

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    DustinB3403D

    The exact can be found here that I used to reinstall too.

  • Recommended USB drives for XenServer

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    DustinB3403D

    I don't think throughput matters nearly as much.

    Capacity certainly does though. if you configured your logging off host though, the issue should be resolved.

  • Shared Hosting or Virtual Private Server?

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    scottalanmillerS

    @anonymous said:

    @anonymous trying add the IP address to your monitoring.

    I don't care if the server is up, I care if the site on the server is up. The site can easily be down while the server is still up.

  • IT purchasing (How the sausage is made)

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  • 2 Votes
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    bbigfordB

    Got it solved. I started pointing them at a new server (basically starting from scratch). Still got some inconsistencies but that was resolved by toggling the agent to the new server (after I already pointed it at it). Then I fixed the last couple with a disk allocation mod. What a mind-blowing, super frustrating piece of software.

  • Experience in IT

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    JoyJ

    @dafyre said:

    @Joy I had to reread that, Joy... Maybe it's just too close to the end of my day, but I swear the first time I read it, I saw' Breaking my head on users"...

    Oh well, yes, I have been in that situation. In my previous company, some guys from Uni used to be our new Trainee in production., they keep fighting for what they want 😁

  • Outgoing Mail VPS

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    DashrenderD

    @JaredBusch said:

    @Dashrender said:

    @JaredBusch, exactly - adding the IP to the SPF record is what fixed your Wordpress site as well as the bulk email system (assuming they both look like they are coming from the same IP). No change the Postfix needed.

    There is no SPF record for the domain on my WordPress site, you misread that.

    ohh... you were talking about two different setups.. yup.. missed it.

    Weird that you don't have your messages marked as spam.

  • Amazon Cloud Drive Not Working

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    W

    @Nic said:

    Apparently a whole chunk of Amazon cloud stuff wasn't working over the weekend. Maybe that's still impacting things?

    That would be my guess as well assuming the service in question is hosted within the US East region. Their status page says it's all good now, but I bet they still have some kinks to work out.

  • UBNT UniFi Camera / NVR issue.

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    gjacobseG

    Connected again after defaulting the NVR again.

    I have the cameras 'adopted' but they are showing disconnected still....

  • Skype presence issues

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    JoyJ

    Skype is up and working now :P)

  • ScreenConnect iOS app version 5.4 and iOS 9 do not mix

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  • SOA Value Expired

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    scottalanmillerS

    @shybrsky said:

    i did, hosted on Godaddy ..

    Then it should be fixed once they enact the change.