ownCloud Users Cant Open Shared Files
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Any file shared, end user gets an error stating "Invalid private key for encryption App. Please update your private key password in your personal settings to recover access to your encrypted files"
ownCloud has been running for about 2 weeks now and this just started happening.
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admins dont have this issue
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have you updated recently? my 8.2.2 systems are updating to 8.2.3
Have not had this issue, but most of my clients use the sync client
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@JaredBusch have not updated. unless ownCloud updates automatically?
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8.2.2 Stable
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@alex.olynyk said:
@JaredBusch have not updated. unless ownCloud updates automatically?
That would be determined by your setup. By default, it would not. But putting in automated updates into the OS is very common and if you install ownCloud in a recommended way it would update at the same time as your OS.
Bottom line... it depends on several factors that would be unique to your setup.
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@alex.olynyk said:
@JaredBusch have not updated. unless ownCloud updates automatically?
Updates come from the repo if you did a supported install. So it would come with a yum update. So they are as automated as your yum update method.
When you upgrade, there is generally a script you have to run so you would know if it happened.
So assuming you have not updated, then we go back to the message itself.
It says the private key is gone from the client side and you need to go get it from the server again.
Have you tried that to see if it resolves the issue?
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@JaredBusch How would I do that? Users are accessing OC using a browser, not the Windows client.
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There is a bug report on this on GitHub: https://github.com/owncloud/core/issues/8328
I only skimmed it, but try resharing the files and see if that recalculates the user list and solves the problem.
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There is no option in Personal settings to do this.
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@alex.olynyk said:
There is no option in Personal settings to do this.
I am not using any apps in my install so I assumed since it said to go there it had a setting there once you added the app.
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@scottalanmiller said:
@alex.olynyk said:
There is no option in Personal settings to do this.
No, reshare the entire file.
He was responding to my post on that one.
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@JaredBusch said:
@scottalanmiller said:
@alex.olynyk said:
There is no option in Personal settings to do this.
No, reshare the entire file.
He was responding to my post on that one.
Oh!
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@scottalanmiller sorry that did not work.
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@scottalanmiller said:
@alex.olynyk said:
There is no option in Personal settings to do this.
No, reshare the entire file.
didnt work
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Are you using an extra app that is not part of ownCloud itself? What is the exact app?
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@scottalanmiller said:
Are you using an extra app that is not part of ownCloud itself? What is the exact app?
no, users access OC using a browser
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i saw a thread on ML recently indicating OC does not officially support CentOS 7. Could that be the issue?
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@alex.olynyk said:
i saw a thread on ML recently indicating OC does not officially support CentOS 7. Could that be the issue?
You did not read the thread then to the end, which is understandable.
That is not a true statement as ownCloud fully supports CentOS 7 and it is their recommended OS.
