Ubiquiti UniFi AP: Signal drop out issue.
-
If you want to try and upgrade, I can add a site on my 4.6.6 controller and give you access.
I don't have anything you could downgrade to. You would have to set that up on your own.
What firmware is the AP on?
-
What version of the Firmware are you running?
I read reports of some folks switching back to 2.4 series over in the SW forums.
-
Currently running:
3.2.12.2920
-
You can do a manual downgrade to 3.2.10 as I have the files handy from my recent support case.
This would leave your controller alone and simply let you downgrade the AP itself.
-
@JaredBusch said:
You can do a manual downgrade to 3.2.10 as I have the files handy from my recent support case.
This would leave your controller alone and simply let you downgrade the AP itself.
I think that is where this is going. I would rather try that as to have to exchange the unit.
-
Downgraded
Model: UAP Version: 3.2.10.2886and defaulted
BZ.v3.2.10# syswrapper.sh restore-default Found Active on[1] ... Found Backup1 on[2] ... Storing Active[2] ... [%100] Active->Backup[1] ... [%100] BZ.v3.2.10# -
Now, just to make sure your controller readopts it and then monitor for drop outs.
-
@JaredBusch said:
Now, just to make sure your controller readopts it and then monitor for drop outs.
Shows Green and Connected.
Will update shortly.
-
@JaredBusch said:
Now, just to make sure your controller readopts it and then monitor for drop outs.
Other than using my Andriod as I have,.. is there a Windows tool that will do the same thing?
-
Cut together scan for about 5 minutes
-
Not going to add another screen shot,.. but showing 5 drop outs in one screen..
Something is not right with this unit.
-
It could be the software... I heard from a lot of folks in the Spiceworks forums that they started having issues with the 3.x series firmware, but the 2.4 ones were good.
-
I just submitted a support request to them. I linked back to this thread -
-
We Tweeted directly to them the other day too. No response from them though.
-
@scottalanmiller said:
We Tweeted directly to them the other day too. No response from them though.
I have a response... but only for some of what I have already given... Screen shot of error? I don't have one really.. just poor signal quality. sigh
-
Your best solution will be another AP to prove issues.
Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.
-
@JaredBusch said:
Your best solution will be another AP to prove issues.
Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.
Maybe as such as this?
Pulled out a EnGenius AP I happen to have. The main signal on it didn't bounce around. I even walked around and went upstairs and sat just 3 feet away from the UniFi AP.
Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.
-
@JaredBusch said:
Your best solution will be another AP to prove issues.
@g.jacobse said:
Maybe as such as this?
No, you need to get a second UAP to prove a hardware problem or software problem.
If a second UAP does exactly the same thing, then you have a problem with the UniFi software (firmware most likely). If it does not have this problem, then the problem is the hardware. Request a RMA if under warranty and move on.
-
@g.jacobse said:
Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.
A lot of the time that can actually improve signal quality haha
-
Yes, as I mentioned in Skype, I think, pretty much every AP in the world should never be set to high power in a normal residence.
Those power levels will overwhelm the radio in the phone/device.
