Help Desk / Ticket software
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@vidya is from ManageEngine too. Very handy that you can reach out to them here in the community.
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@scottalanmiller said:
Are you looking primarily for hosted or hosting yourself? Any particular features that you need?
I can go either way,.. I'm still in process of moving our current host to BlueHost. But if I want to not deal with some issues, I could go hosted and be just fine. I don't want to have to spend anything for it if I can get away with it.
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Have you taken a look at GFI Max?
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Having a one stop helpdesk, remote management, patch management and AV makes it an easy choice for most shops. The pricing also makes great sense for smaller shops.
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@TechieChick said:
Having a one stop helpdesk, remote management, patch management and AV makes it an easy choice for most shops. The pricing also makes great sense for smaller shops.
Yeah Hubtech keeps telling me how cool it is. LOL
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Isn't GFI Max only available for MSPs, though, not directly to customers?
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@g.jacobse said:
Seems my host has broken my help desk software (HESK)
While I can 'still use it' it' is at reduced capacity. Any suggestions on a possible replacement?
I replaced my Hesk desk 2 years ago with Zendesk with a cost of $20/yearly. As much as I loved Hesk, I am happier with the move.
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@TechieChick said:
Have you taken a look at GFI Max?
I still have much to learn about the power of GFI Max...I didnt' know about the helpdesk part.
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@technobabble said:
@TechieChick said:
Have you taken a look at GFI Max?
I still have much to learn about the power of GFI Max...I didnt' know about the helpdesk part.
Whoa - I didn't know that either.
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News to me too.
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We know it's there but we haven't used it.
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i tinkered with it, Service Desk, but since i'm a one man shop i didn't see the value in it. something like 70 bucks/month/seat if i remember right for the Service Desk. But it does integrate with Max and automate ticket creation, lifecycle, billing, etc.
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@Hubtech
One person shop also. But I found that if I don't push people to use the ticketing system I'm flooded with people stopping me in the hall, calling me on the phone,.. and texting me...I find that tracking my actions over the course of a month helps in future justifications for help or replacement of equipment.
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I have no comment here because I just learned of this today, and I just opened a new thread to ask about it, but I heard of someone looking to move to Citrus ServiceDesk today.
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Thanks for tagging me @Reid-Cooper.
@g.jacobse , try installing ServiceDesk Plus and yes, like Reid has mentioned, there are on-premise and on-demand versions. Will be happy to set up a demo if that will help you decide
The standard edition is free and there is no cap on the number of techs or the tickets..Here are the details:
On-premise editions: http://www.manageengine.com/products/service-desk/
On-demand edition : http://ondemand.manageengine.com/service-desk/ -
An option I have with my host (Blue Host) is os Ticket. @Vidya, I am curious about ManageEngine - I am looking it over.
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@g.jacobse said:
An option I have with my host (Blue Host) is os Ticket. @Vidya, I am curious about ManageEngine - I am looking it over.
I signed up for the ondemand a couple weeks ago and was tinkering with it.
I converted the trial to the free account yesterday as we have decided to move forward with it.
so I am sure I will be commenting on it in here more int he next few weeks as I get things set up around all the rest of my work.
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@JaredBusch
What are you impressions as of current? A few weeks isn't a long duration,.. but I'll take that opinion -
@g.jacobse said:
What are you impressions as of current? A few weeks isn't a long duration,.. but I'll take that opinion
That it is very flexible. The first thing I will doing with it is using it for time reporting with a couple of part time employees we have hired.
I figure that using them to make requests (tickets) and work logs on those tickets for their assignments will help me shake out some of the processes I will want for client ticket flow.
