@scottalanmiller I guess you can't expect more than that for a free email service.

@scottalanmiller said in Configure Mastodon to Use Zoho ZeptoMail for SMTP Email:

@PhlipElder said in Configure Mastodon to Use Zoho ZeptoMail for SMTP Email:

All of our mail servers are properly set up with a SmartHost, SPF, and DMARC. We don't have any reputation issues. That's a 2000s kind of problem.

No, it's current. Microsoft blacklists entire datacenters still. There's a lawsuit in Illinois about it that they lost. It's a very real thing still that RBL are used by the majors (like Microsoft, but not Google) and used to shut down entire ISPs and IP blocks. I've been brought in to help providers with these issues, it's a huge legal problem and if you don't get hit with it, it seems like it doesn't exist, and if you do get hit, it seems like there's no recourse (hint: there isn't.)

We're dealing with a client who has their site hosted in a Yandex.RU data centre and guess what? Yeah, some putz between their web server and ProofPoint has a sinkhole because Ukraine. The web server can e-mail @Outlook.Com because they have servers around the world but not ProofPoint.

We've had lots of issues over the years where one midbone/backbone provider either shapes or blocks packets from another because they're in a contract dispute. Poof. Packets gone.

I don't think that you can do workdrive backups in general as it is not file based and you don't have database access.

@dbeato said in Zoho Federation, Is It Possible?:

I usually would recommend to us the External Channel like people do with Slack
https://help.zoho.com/portal/en/kb/zoho-cliq/cliq-user-guide/channel/how-to-use-channels/articles/how-do-i-invite-users-from-other-organizations-to-join-an-external-channel

With Cliq you can have group chats as well as external channels and I'm assuming it's the same with Slack.

The recommended approach by Zoho is to use group chats for ad-hoc conversations and to use channels for more permanent team communication.

I think support issues and customer conversation belongs to the one-on-one and group chats while long term project collaboration is best served by channels.

That's why I think most a lot of people can work fine without external channels. You don't get external channels in the free tier of Zoho Cliq.

@JasGot Intermedia doesn't' host as far as I know any Exchange Servers through Rackspace.

@scottalanmiller said in Leveraging Zoho Connect:

@Pete-S said in Leveraging Zoho Connect:

So I would disable feeds, groups, channels and ideas from Connect. Streamline it. Use it as a "static" information hub with manuals, links to all apps you use, phone directory (people) and whatever else you might need that is static. Have it setup as the starting page in the browser where applicable.

Trying this, but can't find where to disable.

Try settings on the right top edge.

Should look like this:
d0cf8d16-4fc0-45bb-b09b-eb0d4da5ad7d-image.png

I haven't tried which options can be disabled and which cannot.

But under Apps & Features there are some options:
5ae48811-169d-434a-8cca-7a64dfc9472c-image.png

@Dashrender said in Zoho Mail has new secure sending option:

@Pete-S said in Zoho Mail has new secure sending option:

@Dashrender Good to know.

One purpose of the OTP is that you can't forward the email and have another person read it.

Not directly forward - sure, but you could screen shot it and forward that to someone.

I assume the OTP is more so that people don't have to create accounts in the Zoho system.

It looks like Zoho had the forwarding thing specifically in mind since they mentioned that on their website. A lot of people will forward messages without thinking about the sensitive information that is usually longer down in the mail. I've seen that a lot when I get emails forwarded to me with information that is clearly not intended for me.

In the MS system you have to create an account, same goes for Zix, even if you will only ever read this one message on that system.

Yeah, I hate that. It's just to get more users. I love OTP though.

I'll have to check how these secure feature works with sending huge mail attachments as well. Haven't tried it yet.

@Pete-S said in Anyone here using Zoho Sprints?:

@scottalanmiller said in Anyone here using Zoho Sprints?:

Literally deploying it this morning!

Let us know how it goes.

We ended up using the functions in our hosted GitLab instead of tracking things in Zoho Sprint.

But there is always a need to re-evaluate and improve things.

We use GitLab traditionally, too, for that.

We are using Teams and Slack so it has been working fine. Too many chat applications that are free and available...

What about archiving instead of backup? MailStore is good

@scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

@Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

@scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

@Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

What I don't know is, can more than one person share an alias address in Zoho?

No, you'd need a distribution list for that. An alias can only point to one thing.

Well the distro list would get you incoming, but not outgoing ability on that address.

https://help.zoho.com/portal/community/topic/how-do-i-send-an-email-from-the-group-email-address-i-e-from-sales-mycompany-com

Zoho Groups allow it.

So does Office 365/Exchange. I now have about 10 domains where we have users with their own respective groups for domains that they need to send out from. The main issue with this is dealing with mobile devices; there isn't a way that I know if to send from a group.

Just had a very large client reach out and ask for LibreOffice again after moving to MS Office because they found Excel too difficult to get data in correctly. So they are going to LibreOffice for exactly the reason that everyone claims that "everyone" chooses MS Office... LO is easier to use and has better compatibility 🙂

They own licenses for both, so purchase cost is not a factor. They've used MS Office more time in the last three years. Given less time with LibreOffice and zero "price" incentive, they've chosen it as the superior product for them - with zero prompting from IT. Out of the blue the managers chose it as the better product.

@JaredBusch
I understand, I just close the annoying dialog and go on.

@JaredBusch said in Email server options:

@Dashrender said in Email server options:

This comparison misses taking it beyond year 5.

Why take it beyond 5 years? Because if it is on premises, it will need to be upgraded again.

@Dashrender said in Email server options:

If you add SA to the original licenses - because you know the plan is the keep using Exchange going forward - it will raise the costs noticeably in the beginning, but come renewal time it will make it significantly less. Less enough to be under O365? not likely, hell, even the 5 year plan would be more expensive for onprem vs O365... but it might lower itself over time because of the SA difference.

SA is a scam to get more money. Always has been for the SMB. With negotiated pricing for Enterprise, it is the right thing.

If you're a company that only upgrades once every 10 years - then yeah... SA is a waste of money, but you're already talking about upgrading again in 5 years, so SA could very much make financial sense - show me the numbers before you poo poo it.

@Reid-Cooper said in ManageEngine ServiceDesk no longer unlimited technicians:

That's a common tactic. Make free customers keep thinking about the vendor and that they are getting something for free. VMware does that, too.

This is really not a big thing to me either.

@romo said in Zimbra and Zoho Share Favicon:

0_1534814454288_zoho-zimbra.png Yeah they don't look to similar

Go to Zimbra's documentation site, they reverse the colours apparently.

@scottalanmiller said in Did Zoho Just Increase Prices by 50%:

@dbeato said in Did Zoho Just Increase Prices by 50%:

@scottalanmiller said in Did Zoho Just Increase Prices by 50%:

@dbeato said in Did Zoho Just Increase Prices by 50%:

@scottalanmiller and @JaredBusch do you have any idea of what Zoho uses for their email systems backups? Not like your own backups (Which you can do on your own) but more their infrastructure.

@dbeato said in Did Zoho Just Increase Prices by 50%:

@scottalanmiller and @JaredBusch do you have any idea of what Zoho uses for their email systems backups? Not like your own backups (Which you can do on your own) but more their infrastructure.

I assume that they make their own. SaaS carriers can't really use commercial backup products effectively.

I see

At a scale like that, it would be all a database storing files. So they'd have to use database dumps regardless. So let's just say it is a giant PostgreSQL database. We can assume that something like 99% of the backup capacity is for the database only. Other than that, it is likely just app servers that are being built automatically, probably Docker images. So backups of the infrastructure would be essentially non-existant, and the database backups would be everything. But normal backup tools can't take backups of the clusters.

So they'd have to use PostgreSQL's own tools to get the backups. Then they'd just have to ship them somewhere.

No expected need for traditional backups.

Very interesting indeed.

@jaredbusch said in Zoho and Outlook with Activesync:

@dashrender said in Zoho and Outlook with Activesync:

Messages over 6 months old not syncing (or visible at all in Outlook, but are visible in Zoho webmail)

Assuming you are in cached mode, did you tell Outlook to download all mail? I believe by default on Exchange is sets to 12 months.

Yes, cached mode was/is enabled, and set to all mail.

We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.